Service Operations Manager
2 months ago
Essential experience in the Asphalt/Boiler sector is required.
The Service Manager is responsible for overseeing the personnel in the Service Department who carry out essential tasks such as installation, maintenance, and repair services. This role includes managing the scheduling and training of service technicians, as well as developing strategies, guidelines, and policies to ensure effective service delivery. It is crucial to address and resolve all customer concerns by collaborating with engineering, manufacturing, and other relevant departments.
Key Responsibilities
- Evaluate customer requirements and address issues or arrange technician visits as necessary.
- Collaborate with the accounting department to accurately track and invoice all expenses related to service operations.
- Design and implement training programs for service technicians.
- Actively participate in the recruitment and training of new service staff.
- Provide design suggestions aimed at minimizing field issues and reducing costs.
- Maintain organized documentation and project records to facilitate analysis and utilization by others.
- Ensure a tidy, organized, and functional workspace at all times, adhering to all safety regulations and standards.
Qualifications
- Proven experience in the Asphalt/Boiler sector is essential.
- Strong leadership, time management, and organizational skills.
- Ability to perform under pressure and solve problems effectively.
- Capable of identifying issues and proposing viable solutions.
- Excellent written and verbal communication skills.
- Sound knowledge of electrical and electronic systems, along with mechanical skills, including basic assembly and wiring techniques.
- Commitment to safety protocols with a focus on quality.
- Willingness to travel as necessary to address customer issues, assist with start-ups, and conduct field service and burner application testing.
- Engage positively with customers to resolve field challenges while balancing customer satisfaction with company cost management.
- Ability to translate customer feedback into actionable R&D initiatives.
- Demonstrated expertise in combustion design, including strategies for enhancing stability, emissions, efficiency, firing rate control, and cost management.
Industries Served
- Asphalt & Aggregate Drying
- Fluid Heating Solutions
- Steam & Hot Water Production
Employee Benefits
- Comprehensive Health, Dental, and Vision Plans
- Life Insurance and Short/Long Term Disability Coverage
- 401(k) Plan with Employer Matching
- Parental Leave Policy
- Paid Vacation and Quarterly PTO
- Profit Sharing Opportunities
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