Sports Memorabilia Community Manager for Collectors and Enthusiasts

7 days ago


Alpharetta, Georgia, United States BAFFIO ENTERPRISES INC Full time

At Baffio Enterprises Inc., we are seeking a proactive and enthusiastic Community Manager to join our team and play a critical role in building and nurturing a passionate community of sports memorabilia enthusiasts.

About the Role:

We are looking for a skilled professional with a deep understanding of live-streaming culture, social media trends, and the sports collectibles market. The ideal candidate will have experience in community management, social media management, or a related field, preferably in the sports, collectibles, or e-commerce industries.

Key Responsibilities:
  • Collaborative Strategy Development
    • Partner with the Director of Marketing to develop and execute a comprehensive community engagement plan that aligns with the overall marketing strategy.
    • Provide insights and feedback from the community to inform marketing campaigns, product launches, and content initiatives.
    • Contribute creative ideas for campaigns, promotions, and events that resonate with the brand audience and foster brand loyalty.
  • Community Engagement & Social Media Management
    • Act as the primary point of contact for the brand's online community, engaging with followers across platforms such as Instagram, TikTok, Twitch, YouTube, and Discord.
    • Monitor social media channels, responding promptly to comments, messages, and inquiries with a friendly and on-brand voice.
    • Create and schedule engaging content, including posts, stories, reels, and live stream updates, to keep the community informed and excited about upcoming events and initiatives.
  • Event Support & Livestream Coordination
    • Support the Director of Marketing in planning and executing livestream events, including B2C initiatives and special product drops.
    • Moderate live streams, interact with viewers in real time, and handle live Q&A sessions, ensuring a smooth and engaging experience.
    • Coordinate with influencers, guest hosts, and partners for collaborative livestreams and co-hosted events, enhancing brand visibility and reach.
  • Community Growth & Insights
    • Partner with DOM to develop and implement strategies to grow the brand's community, leveraging social media campaigns, influencer outreach, and engagement initiatives.
    • Track and analyze community metrics, including engagement rates, follower growth, and sentiment analysis, providing regular reports to the Director of Marketing with actionable insights.
    • Identify trends, emerging platforms, and opportunities to expand the brand's presence and reach new audiences.
  • Brand Advocacy & Customer Feedback
    • Serve as a brand ambassador, embodying the brand's persona and ensuring all interactions reflect the brand's values and tone.
    • Collect, document, and relay customer feedback to the Director of Marketing and internal teams, helping to identify opportunities for product improvements and new features.
    • Collaborate with the customer support team to address escalated issues promptly and effectively, maintaining a positive community experience.
    Qualifications:
    • 3+ years of experience in community management, social media management, or a related field, preferably in the sports, collectibles, or e-commerce industries.
    • Strong knowledge of the sports memorabilia and trading card market, with a passion for live-streaming and engaging with online communities.
    • Proven track record of growing online communities and increasing engagement through creative strategies and consistent interaction.
    • Excellent written and verbal communication skills, with a flair for creating engaging, on-brand content.
    • Experience with social media management tools (e.g., Hootsuite, Sprout Social, Discord) and basic analytics platforms.
    • Highly organized, with the ability to manage multiple projects and prioritize tasks effectively.
    Benefits:

We offer a competitive salary, flexible working hours, remote work options, and opportunities for travel to live events, conventions, and trade shows. Additionally, you will have access to exclusive sports memorabilia and early product releases.

We believe in giving back to our community of buyers. Through loyalty programs, special promotions, and exclusive events, we strive to make a positive impact and show our appreciation.



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