Community Engagement Associate

7 days ago


Alpharetta, Georgia, United States YMCA Metro Atlanta Full time

About Us

The YMCA of Metro Atlanta is a leading non-profit organization dedicated to promoting education, wellness, and community development. With a rich history spanning over a century, we have become an essential part of the Atlanta community.

Job Summary

We are seeking a highly motivated Community Engagement Associate to join our team. This role will be responsible for delivering exceptional member service, program knowledge, and communication with members and staff.

Main Responsibilities

  • Provide excellent customer service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
  • Welcome members as they enter and leave the YMCA.
  • Greet, engage, and/or tour prospective members and program participants.
  • Sales of memberships and program offerings.
  • Actively develop, educate, and own the knowledge base to quickly respond to member, prospective member, and program member questions.
  • Take steps to building committed and connected relationships with members, volunteers, and collaborative partners.
  • Directly handle and resolve membership concerns and informs supervisor of unusual situations or unresolved issues.

Requirements

  • Computer Proficiency with MS Office Suite
  • Ability to handle multiple tasks, work independently, problem solve, and possess effective time management skills.
  • Ability to attend, complete, and pass Point of Sale training.
  • Maintain privacy requirements by not sharing personal information about members
  • High degree of human relation skills: Ability to effectively communicate and manage information to peers, staff and volunteers
  • Ability to establish, collaborate and maintain relationships with staff, YMCA members, volunteers, schools, and general public.

Preferred Requirements

  • 1+ years of experience in work relating to customer service, either paid or volunteer
  • SPIRIT helpful
  • Previous YMCA or non-profit experience

Benefits

This full-time position offers a competitive salary of $45,000 annually, plus benefits including health insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development within the organization.



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