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Store Operations Supervisor

2 months ago

Chicago, Illinois, United States Leap Full time
Job Overview

At Leap, our retail teams are the core of our operations. We are in search of a dedicated Sales Supervisor for our Frankies Bikinis boutique. This position is crucial in cultivating a high-performing store team and ensuring an exceptional customer experience.

Key Responsibilities:
  • Inspire and lead a team to create unforgettable in-store experiences while promoting a positive atmosphere.
  • Collaborate with the Store Leader to implement strategies that enhance sales and customer engagement.
  • Maintain store standards, including cleanliness, visual presentation, and operational tasks such as inventory management and shipment processing.
  • Assist with store activations and openings as required.
  • Adapt to new technologies and systems; familiarity with platforms like Shopify and Google Office is advantageous.
  • Work independently and effectively under pressure, ensuring completion of opening and closing procedures.
  • Maintain a flexible work schedule, including availability on weekends and holidays.
  • Possess at least 1 year of management experience and 2 years of customer service or retail experience, preferably in swimwear or athleisure.
  • Be at least 18 years old.
  • Engage actively on the sales floor, standing and walking for extended periods.
  • Comfortable using a ladder and able to lift up to 50 lbs.
Ideal Candidate Profile:
  • Effective People Leader: Guides and motivates team members through coaching and mentorship.
  • Customer-Centric: Builds authentic connections and demonstrates exceptional sales skills.
  • Adaptable and Innovative: Navigates a dynamic environment with a growth mindset.
  • Collaborative Team Player: Values feedback and fosters strong relationships.
  • Professional and Reliable: Demonstrates accountability and a strong work ethic.
  • Brand Advocate: Stays informed about industry trends and educates others on products.
  • Detail-Oriented: Consistently produces high-quality work.
Performance Metrics:
  • Achieve sales targets through Key Performance Indicators such as Conversion Rates and Average Order Value.
  • Engage in client outreach and networking to enhance customer satisfaction.
  • Effectively manage tasks and meet deadlines.
Benefits:
  • Employee discounts
  • Bonus eligibility
  • 401K plan
  • Accrued Paid Time Off for eligible employees
  • Medical, Dental, and Vision benefits for those averaging 32 hours or more per week
  • Employee Assistance Program

If you are passionate about supporting emerging brands and contributing to the evolution of retail, a career with Leap may be the perfect fit for you.