Tax Operations Manager
6 days ago
At Jackson Hewitt - 2247, we are seeking a highly skilled and experienced Tax Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our tax preparation services across multiple store locations.
Key Responsibilities- Leadership and Management
- Recruit, train, and develop a team of tax professionals to ensure exceptional customer service and high-quality tax preparation services.
- Monitor and evaluate team performance, providing coaching and guidance to improve productivity and efficiency.
- Operational Excellence
- Ensure all store locations meet company standards for office setup, technology, and facilities maintenance.
- Manage inventory, supplies, and equipment to optimize business operations.
- Financial Management
- Monitor and analyze financial performance, including revenue, cash control, and tax return count.
- Develop and implement strategies to improve profitability and meet business goals.
- Customer Service
- Ensure exceptional customer service and experience across all store locations.
- Address customer complaints and concerns in a timely and professional manner.
- Education and Experience
- High school diploma or equivalent required; degree in business, management, or related field preferred.
- Minimum two years of management or supervisory experience in a tax preparation or related field.
- Skills and Qualifications
- Strong leadership and management skills, with ability to motivate and develop a team.
- Excellent communication and interpersonal skills, with ability to work effectively with diverse groups.
- Proficiency in computer software applications, including Microsoft Office and tax preparation software.
- Competitive Compensation and Benefits
- Salary and bonus structure based on performance.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Opportunities for Growth and Development
- Professional development opportunities, including training and education programs.
- Career advancement opportunities within the company.
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