Design and Service Center Manager

1 month ago

Westminster, Colorado, United States Signet Jewelers Full time
Job Summary

The Design and Service Center Manager is responsible for overseeing the day-to-day operations of a Design and Service Center Repair Shop. This role requires a diverse set of leadership skills, including the ability to drive an efficient and successful DSC. The ideal candidate will be an expert in all aspects of leadership and will be able to build and inspire a high-performing team of unique individuals who deliver the best repair journey for our customers.

Key Responsibilities
  • Oversee daily operations of the Design and Service Center
  • Identify supply needs and delegate orders to team members
  • Organize jobs and distribute to production jewelers daily and throughout the day
  • Identify and prioritize rush jobs and special orders
  • Maintain control of supply orders and keep the right level of inventory on hand
  • Oversee daily production and billing
  • Maintain an oversight of receiving and shipping
  • Ensure all equipment is in working order daily
  • Control the security access to the DSC and ensure all repairs and supplies are safe
  • Communicate reoccurring concerns with merchandise via the portal and the district manager
  • Communicate concerns with store partners to the district manager
  • Have weekly communication with your district manager to discuss weekly performance
  • Review your AP detail report and discuss any discrepancies with your district manager
  • Report weekly metric numbers to your district manager
  • Create weekly Team Member schedules and publish them in a timely manner
  • Ensure all team members follow time and attendance policy by punching in and out correctly
  • Ensure all team members follow lunch break and rest break policies
  • Review payroll punched hours and make corrections if necessary
  • Make appropriate schedule changes for DSC demand needs
  • Forecast workloads by reviewing capacity daily and update district manager if needed
  • Ensure all custom jobs are processed correctly by utilizing our custom systems
  • Oversee all follow-up on custom jobs
  • Ensure all information required for custom jobs is completed before sending to CAD
  • Review all reports daily (morning report, production report, FTR report, VOC, sales)
  • Utilize and identify areas of improvement using your Profit and Loss report
  • Oversee the workflow process of your DSC
  • Adhere to all policies and procedures for shipping to stores and outside vendors
  • Communicate with stores and outside vendors when needed
  • Train team on use of PPE and review yearly
  • Train team on the safety data sheets and SDS book and regulations
  • Know Repair Support contacts at home office
  • Complete inventory task once per month and submit to district manager
  • Follow scrap and sludge tank policies and procedures for processing
  • Complete all training assigned to you in a timely manner
  • Complete all MyWork tasks daily
  • Know how to use Smartsheet in the portal
  • Attend and participate in Teams/Zoom meetings when scheduled
  • Know how to use an incident report
Supervisory Responsibilities
  • Understand and uphold Human Resources and Loss Prevention Policies and Procedures
  • Recruit Design and Service Center Team Members utilizing the Talent Acquisition Guide
  • Train all DSC Team Members in their areas of responsibility
  • Coach Design and Service Center Team Members to improve their performance
  • When applicable, hold Team Members accountable to improve their performance or modify current behaviors
  • Conduct company directed Quarterly Check-In and/or Performance Appraisal as assigned
  • Hold two huddles daily with your team to set direction for the day
  • Oversee that Team Members complete safety training, quizzes and training modules
  • Conduct weekly One-on-Ones with all Design and Service Center Team Members
  • Monitor Jewelers' production performance daily
Qualifications
  • Proven ability to drive amazing customer service
  • Ability to drive performance with a team
  • Effective communication skills
  • Ability to effectively train others
  • Experience with performance and driving metrics
  • Managing multiple tasks
  • Ability to adapt to challenges while remaining calm in a constantly challenging and ever-changing environment
  • Previous management experience preferred
  • Analytical thinker
  • Previous experience with coaching others
  • Must be a solid team player
  • Leadership capabilities
  • Must have the minimum skill set of a Level B Jeweler
  • Continually strive to improve skills to Level A and Level AA Jeweler
Certificates, Licenses, Registrations
  • Must have a valid driver's license and proof of insurability
Education and/or Experience
  • Minimum of High School Diploma or GED preferred
  • Minimum skill set of Level B Jeweler
  • Associates or Bachelor degree in related field preferred but not required
  • Computer Aided Design (CAD) skills preferred but not required
  • Computer Aided Manufacturing (CAM) skills preferred but not required
  • Previous management experience
  • GIA Gemology training
Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between display cases; to handle and feel merchandise; to sit, stoop, kneel and crouch; to lift and move up to 25 pounds; see well enough to discern differences in quality of merchandise.
  • Travel by car is regularly required, you must have reliable transportation. Air travel and overnight travel may be required.
Work Environment

The work environment characteristics described here are representative of those for a team member while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Workweek hours will vary and will regularly includes some weekend, evening, early mornings, holiday and extended hours
  • Overtime required – varies
  • Design and Service Center environment
  • The noise level in the work environment is usually moderate to high

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