Customer Service Representative

2 weeks ago


Williamsburg, Michigan, United States Bryant Wilson - State Farm Agent Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our agency, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored solutions.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with our customers, understanding their needs and preferences.
  • Needs-Based Sales: Use a customer-focused approach to identify and meet the needs of our customers, providing them with relevant insurance solutions.
  • Lead Generation and Appointment Scheduling: Develop and implement strategies to generate new leads and schedule appointments with customers.
  • Product and Service Marketing: Market and promote our insurance products and services to customers, highlighting their benefits and value.
Requirements
  • Customer Focus: Possess a strong customer-centric mindset, with excellent communication and interpersonal skills.
  • Marketing and Sales: Have a proven track record of success in marketing and sales, with a strong understanding of customer needs and preferences.
  • Teamwork and Collaboration: Be able to work effectively in a team environment, collaborating with colleagues to achieve common goals.
  • Problem-Solving and Adaptability: Possess strong problem-solving skills, with the ability to adapt to changing circumstances and priorities.
What We Offer
  • Competitive Compensation: A competitive salary and commission structure, with opportunities for growth and advancement.
  • Professional Development: Ongoing training and development opportunities, to help you succeed in your role and advance your career.
  • Collaborative Work Environment: A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.


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