Installation Operations Manager

1 week ago


Portland, Oregon, United States Car Toys Full time

Job Overview

At Car Toys, we are dedicated to providing our employees with the tools to succeed in their career and maintaining a healthy work-life balance. As an Installation Operations Manager, you will play a critical role in leading our installation team to achieve exceptional customer satisfaction, financial performance, and operational excellence.

Responsibilities

  1. Customer Service: Ensure that all installers exceed customer service standards through training and coaching. Reinforce dress code and professional protocol in the bay. Track and overcome inadequate quality performance through inspections and monitoring.
  2. Financial Performance: Achieve both install and detailing production goals. Assist in attaining store financial goals by proper forecasting and reinforcing operational and loss prevention procedures.
  3. Recruiting and Hiring: Recruit, interview, and hire quality installation employees who embody our company values.
  4. Communication: Hold weekly install meetings and ensure timely communication of new initiatives and policies. Participate in weekly store management team meetings on current issues and solutions.
  5. Staff Development: Establish install bay expectations during the selection process. Monitor performance, train, follow-up, and provide consistent feedback to achieve maximum individual contributions.
  6. Safety Compliance: Maintain first aid and CPR certification in the store. Hold safety committee meetings and conduct store safety inspections as required by policy.
  7. Operations: Directly responsible for all install bay operations, ranging from parts management and install bay budgets to managing the installation schedule for maximum productivity and efficiency.

Requirements

  • Extensive car technology installation and team management experience.
  • MECP 1st Class Certification or the ability to pass the certification test.
  • Strong focus on the customer, demonstrated customer service skills.
  • Effective communication and interpersonal skills, high degree of professionalism.
  • Current valid driver's license.
  • Demonstrated adaptability in a changing and challenging environment.

What We Offer

  • Medical, Dental, and Vision Healthcare Coverage
  • Employee Assistance Program - 100% Company Paid
  • Life Insurance Policy - 100% Company Paid
  • 401(k) with Company Match
  • Paid Vacation Time
  • Employee Product Discount Program
  • Air-Conditioned Work Bays
  • MECP Training and Certification

Compensation

We offer a competitive salary of $60,000 per year.



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