Guest Relations Coordinator

3 weeks ago

New Orleans, Louisiana, United States Herbsaint Full time

Herbsaint, a distinguished member of the Link Restaurant Group, is dedicated to delivering exceptional dining experiences in a vibrant atmosphere. Founded by acclaimed Chef Donald Link and Stephen Stryjewski, our establishment thrives on the rich culinary traditions of New Orleans, offering a unique blend of flavors and a commitment to quality.

We provide competitive compensation, comprehensive health benefits (including medical, dental, and vision), a 401k plan with company contributions, paid sick leave, employee dining discounts, and opportunities for career advancement and professional growth.

Are you a welcoming presence with a passion for hospitality? As the first point of contact for our guests, your role is crucial in creating a memorable experience. We seek friendly, engaging, and professional individuals to enhance our team.

Key Responsibilities:

  • Warmly greet all guests upon arrival (using their names when possible) and express gratitude to those departing.
  • Ensure the host stand and entrance area are clean and organized.
  • Manage phone inquiries and handle reservation requests.
  • Assist with administrative tasks as assigned by the Manager on duty.
  • Efficiently seat guests in accordance with company protocols.
  • Communicate clearly and courteously with guests regarding wait times or delays.
  • Maintain menus and wine lists in pristine condition for presentation.
  • Offer a warm farewell to guests with a quality assurance statement: 'Enjoy your meal.'
  • Provide reservation updates and inform management of special requests and large parties.
  • Address any guest concerns or complaints by involving management.
  • Relay special requests or celebrations to servers and management promptly.
  • Guide guests to their tables at a comfortable pace.
  • Regularly check and maintain cleanliness in restrooms, restocking supplies as necessary.
  • Adhere to grooming and dress code standards.

Qualifications:

  • At least 1 year of experience in a hosting or restaurant role within a high-volume setting.
  • Strong organizational skills and a professional demeanor.
  • Ability to remain on your feet for extended periods.
  • Quick thinking and adaptability in a dynamic environment.
  • Excellent communication and interpersonal abilities.
  • A strong work ethic, genuine hospitality, and a collaborative spirit.
  • Open to constructive feedback and performance evaluations.

Physical Requirements:

  • This position requires visual acuity, auditory skills, verbal communication, reaching, and the ability to lift up to 50 pounds. The role involves sitting, standing, and moving intermittently throughout the shift, with or without reasonable accommodations.

Responsibilities may evolve over time. Herbsaint reserves the right to modify duties and responsibilities at its discretion. This job description aims to outline the general nature of the work performed and is not intended to be exhaustive.

Herbsaint is an Equal Opportunity Employer. We do not discriminate based on race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.

Job Type: Full Time

Compensation Type: Hourly

  • Guest Relations Coordinator

    3 weeks ago

    New Orleans, Louisiana, United States Gianna Full time

    About Gianna: Gianna is part of the Link Restaurant Group, founded by acclaimed Chef Donald Link and Stephen Stryjewski. Our mission is to foster the ongoing development of our restaurant family in New Orleans, known for its rich culinary traditions and unique flavors.Why Join Us? We provide competitive compensation, comprehensive health benefits (including...

  • Guest Relations Coordinator

    3 weeks ago

    New Orleans, Louisiana, United States Saba Full time

    About Saba: Saba is a modern Israeli dining establishment led by the acclaimed Chef Alon Shaya, recognized with a James Beard award.Position Overview: The Host Team Members play a crucial role in ensuring a delightful experience for our guests. They are tasked with creating a friendly and inviting environment, managing guest reservations, and facilitating...

  • Guest Relations Coordinator

    3 weeks ago

    New Orleans, Louisiana, United States Saba Full time

    Company Overview: Saba, a modern Israeli restaurant led by the acclaimed Chef Alon Shaya, is seeking skilled individuals to fill the role of Host/Hostess. We pride ourselves on delivering exceptional dining experiences in a warm and inviting environment.Position Summary: As a Host Team Member, you will play a crucial role in ensuring guest satisfaction...

  • Guest Relations Specialist

    3 weeks ago

    New Orleans, Louisiana, United States Sonesta International Hotels Full time

    Position Overview Sonesta ES Suites New Orleans is seeking a dedicated Guest Services Agent (GSA) to enhance our team. The GSA plays a crucial role in delivering exceptional service that aligns with the hotel's mission and success. This position is integral to managing front desk operations and supporting the Operations Manager. As the first point of...

  • Luxury Guest Services Coordinator

    4 weeks ago

    New Orleans, Louisiana, United States Undisclosed Full time

    Job OverviewWe are seeking a Luxury Guest Services Coordinator for our client, a prominent provider of upscale, large-format short-term accommodations on a national scale.Position SummaryThis role is essential in delivering a 5-star experience for guests. The Luxury Guest Services Coordinator will serve as a dedicated contact for guests before and during...

  • Guest Relations Specialist

    3 weeks ago

    New Orleans, Louisiana, United States Herbsaint Full time

    Herbsaint, a distinguished member of the Link Restaurant Group, was established by James Beard Award-winning executive Chef Donald Link and Stephen Stryjewski. Our mission is to foster the ongoing development of our exceptional dining establishments in New Orleans. This includes a variety of renowned venues, each reflecting our commitment to authentic and...

  • Guest Services Coordinator

    3 weeks ago

    New Orleans, Louisiana, United States Omni Hotels Full time

    Location: Riverfront Hotel At Omni Hotels and Resorts, we pride ourselves on delivering genuine and memorable guest experiences across our portfolio of over 50 luxury hotels and resorts in prime business and leisure destinations throughout North America. Our reputation is built on a foundation of exceptional service, innovation, and a strong commitment to...

  • Guest Services Coordinator

    4 weeks ago

    New Orleans, Louisiana, United States Omni Hotels Full time

    Location: Riverfront Hotel At Omni Hotels and Resorts, we are dedicated to crafting genuine and memorable guest experiences across our portfolio of over 50 luxurious hotels and resorts located in prime business and leisure destinations throughout North America. Our esteemed reputation is built on a foundation of exceptional service, cultural authenticity,...

  • Guest Services Coordinator

    3 weeks ago

    New Orleans, Louisiana, United States Omni Hotels Full time

    Location: Riverfront Hotel At Omni Hotels and Resorts, we pride ourselves on delivering authentic and memorable guest experiences across our portfolio of over 50 luxury hotels and resorts in prime business and leisure destinations throughout North America. Our esteemed reputation is built on a foundation of exemplary culture, market authenticity,...

  • Guest Services Coordinator

    3 weeks ago

    New Orleans, Louisiana, United States Omni Hotels Full time

    Location: Riverfront Hotel At Omni Hotels and Resorts, we pride ourselves on delivering genuine and memorable guest experiences across our collection of luxury hotels and resorts situated in prime business and leisure destinations throughout North America. Our reputation is built on a foundation of exemplary culture, authenticity, innovation, and...

  • Guest Services Coordinator

    3 weeks ago

    New Orleans, Louisiana, United States International House Hotel Full time

    Job OverviewPosition: Front Desk SupervisorReports to the Guest Service Manager or as designated by the General Manager.FLSA Exemption – Non-ExemptRole Summary:The Front Desk Supervisor plays a pivotal role in managing the front office operations, ensuring optimal room occupancy, revenue generation, and guest satisfaction. This position assists the Guest...

  • Guest Services Coordinator

    3 weeks ago

    New Orleans, Louisiana, United States International House Hotel Full time

    Job OverviewPosition: Front Desk SupervisorReports to the Guest Service Manager or designated authority.Classification: Non-ExemptRole Summary:The Front Desk Supervisor plays a crucial role in the front office operations, ensuring optimal room occupancy, revenue generation, and guest satisfaction. This position assists the Guest Services Manager in...

  • Guest Services Coordinator

    4 weeks ago

    New Orleans, Louisiana, United States The Historic New Orleans Collection Full time

    Position OverviewThe Historic New Orleans Collection (THNOC) is a distinguished institution dedicated to preserving the rich history and culture of New Orleans and the Gulf South. We are currently seeking candidates for the role of Visitor Services Assistant.Role SummaryThe Visitor Services Assistant serves as the primary point of contact for guests,...

  • Guest Services Coordinator

    4 weeks ago

    New Orleans, Louisiana, United States The Suites of Algiers Point Full time

    WORKING HOURS & COMPENSATION Hours: Monday to Friday: 11am - 7pm Saturday and Sunday: 10am - 6pm Compensation: $13/hourOVERVIEW & ADVANTAGESPosition Summary: Responsible for ensuring that the needs of residents and visitors are met with the utmost attention and integrity, while upholding the highest standards of ethics and transparency regarding our...

  • Sales Coordinator

    2 days ago

    New Orleans, Louisiana, United States Hotel Tonnelle TributePortfolio Full time

    Job SummaryAs a Sales Coordinator at Hotel Tonnelle TributePortfolio, you will play a vital role in assisting the Director of Sales and Sales Managers in achieving customer satisfaction by performing administrative duties related to guest and hotel communications. You will also be responsible for light selling duties to small groups and functions, working...

  • Guest Services Coordinator

    4 weeks ago

    New Orleans, Louisiana, United States French Market Restaurant And Bar Full time

    Position OverviewAs a vital member of our team, you will be responsible for ensuring a welcoming atmosphere for all patrons at our establishment.Key ResponsibilitiesGreet and welcome guests to create a friendly environment.Observe restaurant dynamics to effectively manage seating arrangements and flow.Oversee the seating chart to optimize guest...

  • Guest Services Coordinator

    3 weeks ago

    New Orleans, Louisiana, United States Advantage Resourcing Full time

    Are you passionate about delivering exceptional customer experiences? Advantage Resourcing is seeking dedicated and enthusiastic individuals to join our team as Part-Time Guest Ambassadors. In this role, you will play a crucial part in ensuring guests feel welcomed and well-informed at our events. Compensation: $25 per hour for orientation and eventSchedule:...

  • Guest Services Coordinator

    4 weeks ago

    New Orleans, Louisiana, United States Four Seasons Hotels & Resorts Full time

    Join Our Team as a Front Desk Receptionist Are you passionate about providing exceptional service to guests? This role could be an ideal match for you. The Front Desk Receptionist serves as the first point of contact for visitors, ensuring a warm and inviting atmosphere. Key Responsibilities: Welcome guests with a friendly demeanor and assist with check-in...

  • Guest Services Coordinator

    3 weeks ago

    New Orleans, Louisiana, United States Bluegreen Vacations Full time

    Position Overview:Join our team at Bluegreen Vacations as a Front Desk/Night Auditor, where you will play a vital role in ensuring our guests have a memorable experience. As the first point of contact, your warm welcome and exceptional service will set the tone for their stay.Work Schedule:This is a Full-Time position with shifts from Friday to Tuesday. Your...

  • Guest Services Coordinator

    4 weeks ago

    New Orleans, Louisiana, United States The Suites of Algiers Point Full time

    WORK HOURS & COMPENSATION Hours: Monday to Friday: 11am - 7pm Saturday and Sunday: 10am - 6pm Compensation: $13/hourOVERVIEW & ADVANTAGESPosition Summary: The role focuses on ensuring that the needs of residents and visitors are met with the utmost attention, adhering to the highest standards of integrity, honesty, and clarity in communicating our policies...