Service Manager
3 weeks ago
Mendion is seeking a skilled Service Manager to oversee the maintenance operations of our truck fleet in the Bronx, NY location. As a key member of our team, you will be responsible for ensuring the efficient and effective maintenance of our vehicles, while also providing exceptional customer service.
Key Responsibilities:
- Manage the shop floor and delegate tasks to ensure timely completion of maintenance and repairs.
- Handle customer complaints and concerns in a professional and courteous manner.
- Assist with administrative tasks, such as managing repair orders and processing payments.
- Validate and close repair orders in a timely manner.
- Assist with the hiring, training, and evaluation of personnel.
- Manage time cards and time-off requests for branch personnel.
- Communicate with customers regarding inspections and recommended services.
- Provide accurate and complete written estimates for parts and labor.
- Order parts and communicate repair timelines to customers.
- Ensure effective communication with customers, foremen, and technicians.
- Collaborate with company officials to develop methods and procedures to increase sales and expand markets.
- Prepare sales and inventory reports for management and budget departments.
Requirements:
- At least 3 years of experience in diesel shop maintenance.
- Strong written and oral communication skills.
- Excellent customer service skills.
- Associate degree or Vo-Tech graduate preferred.
- Proficiency in Gmail, Word, and Excel.
- Regular, predictable attendance is essential.
- Available to work required schedule and overtime as needed.
- Clean driving record.
This position is regulated by the Department of Transportation and requires the ability to work in a constant state of alertness and in a safe manner. Associates must accept responsibility for their own safety and the safety of others.
Physical Requirements:
- While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, feel, and reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
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