Patient Care Specialist

1 week ago

San Francisco, California, United States Mindful Health Solutions Full time
About the Role:

We are seeking a highly skilled and compassionate Patient Care Technician to join our team at Mindful Health Solutions. As a Patient Care Technician, you will play a vital role in providing exceptional patient care and support in our outpatient psychiatry group practice.

Key Responsibilities:
  • Provide friendly customer service and administer interventional mental health treatments, including TMS and Esketamine therapies.
  • Contribute to administrative aspects of the practice, including scheduling, insurance verification, collections management, and patient check-in/check-out.
  • Ensure compliance with HIPAA and confidentiality regulations.
  • Provide compassionate patient care, building trust and rapport with patients facing mental health challenges.
  • Perform TMS treatments following physician protocols, setup, monitor, and document sessions to optimize patient comfort and treatment efficacy.
  • Address and resolve issues related to patient comfort, coil contact, and TMS system setup during treatments.
  • Administer psychiatric rating scales and provide guidance to patients on completing them accurately.
  • Maintain accurate schedules, patient demographics, and insurance information.
  • Collect deductibles, co-insurance, and co-pays from patients.
  • Manage multiple phone lines and respond to email inquiries from current and prospective patients promptly.
  • Scan medical documents and ensure the integrity of records in Electronic Medical Records software.
Requirements:
  • Deliver exceptional customer service to prospective patients, ensuring a superior experience.
  • Excel in multitasking with meticulous attention to detail, consistently bringing tasks to successful completion.
  • Proficiency in Microsoft Word and Excel, coupled with robust computer and data entry skills, is mandatory.
  • Demonstrate outstanding written, verbal, and organizational abilities.
  • Foster excellent communication and collaborate effectively within a team environment.
  • Engage professionally with current and potential patients, clinic staff, physicians, and support departments.
  • Uphold office standards for professional appearance and conduct, with a keen focus on patient confidentiality and sound judgment.
Preferred Qualifications:
  • Associate's or Bachelor's degree in a related field.
  • Experience in patient care, medical offices, or customer service.
Compensation:

$25.00 to $27.00 per hour. This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.

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