Banking Associate

2 days ago


Fremont, United States The Croghan Colonial Bank Full time

The Croghan Colonial Bank is seeking a skilled Banking Associate to join our team. As a key member of our banking center, you will be responsible for providing exceptional customer service and processing a wide variety of transactions.

**Job Summary:**

As a Banking Associate, you will be the primary point of contact for customers, providing personalized service and support to meet their financial needs. You will be responsible for accurately processing transactions, maintaining knowledge of CCB products and services, and identifying opportunities to refer customers to other team members or business partners.

**Key Responsibilities:**

* Process a wide variety of transactions, including deposits, withdrawals, loan and credit card payments, and cash advances
* Maintain thorough knowledge of consumer and business products and services, including digital products
* Utilize product knowledge to identify and refer customer solutions
* Engage in peer-to-peer coaching and assist peers as needed to ensure an exceptional customer experience
* Complete, scan, and balance teller work as required at the banking center
* Professionally handle customer complaints and seek appropriate resolutions
* Participate in staff meetings by asking questions, sharing best practices, and success stories
* Complete CTRs accurately
* Perform vault duties as needed
* Share best practices gathered from other offices
* Comply with and maintain working knowledge of applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

**Requirements:**

* High school diploma or equivalent
* Prior banking experience is preferred, but not required
* Good communication skills, ability to work with others, and computer skills
* Ability to lift up to 60 pounds
* Ability to stand for long periods of time

**Equal Opportunity and Affirmative Action Employer, M/F/Disabled/Vet**


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