Patient Care Coordinator Senior

3 days ago


Waterford, Wisconsin, United States Optum Full time
Explore Opportunities with Optum

Optum, in strategic partnership with ProHealth Care, is proud to be a leader in healthcare services, serving Waukesha County and surrounding areas for over a century. We're seeking a Senior Patient Care Coordinator to join our team, responsible for general clinic office functions that support efficient and effective patient care.

Key Responsibilities:
  • Provide first-level support to the Patient Access team
  • Assist with the development and tracking of department metrics
  • Monitor daily operational functions and interact with patients and customers
  • Provide instruction and guidance to Access team members
  • Act as a Subject Matter Expert and provide education/training to staff
  • Monitor patient volumes and troubleshoot issues
  • Assist with escalated communications and onsite patient concerns
Requirements:
  • High School Diploma/GED or higher
  • 2+ years of customer service experience in a hospital/clinic setting
  • 1+ years of experience with Microsoft Office Products
  • Ability to work a variety of shifts to support a 24-hour operating system
What We Offer:
  • Paid Time Off and 8 Paid Holidays
  • Medical Plan options and Health Spending Account
  • Dental, Vision, Life, and AD&D Insurance
  • 401(k) Savings Plan and Employee Stock Purchase Plan
  • Education Reimbursement and Employee Discounts

At Optum, our mission is to help people live healthier lives and make the healthcare system work better for everyone. We're committed to mitigating our impact on the environment and enabling equitable care that addresses health disparities and improves health outcomes.

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity, or expression.



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