Patient Care Coordinator Associate
1 week ago
At Optum, we're proud to be a leader in health care services, serving communities for over a century.
Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion, and innovation.
Be part of a collaborative environment that strives for excellence, nurtures respect, and ensures high-quality care delivery to our patients.
Key Responsibilities:
- Greet visitors and patients in person
- Communicate by telephone or video conferencing, upholding excellent customer service
- Handle confidential information appropriately by protecting and disclosing information to only those authorized
- Understand and follow all Switchboard departmental processes implemented
- Prioritize by assessing and analyzing information to identify immediate emergency needs
- Demonstrate technical knowledge and competence in the departmental procedures and maintain current physician on-call schedules to ensure appropriate communication to Optum Physicians
- Enter and update patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
- Obtain appropriate applications and forms, confirming signatures are on file. Photocopy/scans documents as needed
- Provide patients with financial responsibility information and collect patient liabilities, document amounts in the appropriate fields, and balance the cash box daily
- Work with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
- Provide wayfinding instructions and assist with hospital information as requested
- Coordinate patient admission needs, bed assignments, and tracking boards where applicable
- Meet or exceed audit accuracy standards. Work worklists and error reports timely, and proactively seek assistance to resolve as needed
Requirements:
- High School Diploma / GED OR 5+ years of customer service experience in an office setting or professional work environment
- 1+ years of customer service experience in an office setting or professional work environment
- Intermediate level of proficiency with Microsoft Office products
- Must be 18 years or age OR older
- Ability to work 2 shifts per pay period, 1 weekend per calendar month, and 2 holidays per year
- Ability to work a variety of shifts to support a 24-hour operation system
Preferred Qualifications:
- Knowledge of medical terminology
- Experience with electronic medical records system
- Experience in a medical office or hospital admitting/registration office
Soft Skills:
- Excellent customer service skills
- Excellent written and verbal communication skills
- Demonstrated ability to work in fast-paced environments
At Optum, we believe everyone deserves the opportunity to live their healthiest life.
We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
We are an Equal Employment Opportunity / Affirmative Action employer.
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