Medical Communications Specialist

4 weeks ago


Baltimore, Maryland, United States Mercy Medical Center Full time

Job Summary:

The Medical Communications Specialist is a key member of the Mercy Medical Center team, responsible for providing exceptional patient experience through effective communication. This role involves answering incoming calls, scheduling appointments, and taking accurate messages. The specialist will also be responsible for sending new patient packets, scanning documents, and working with the team to improve workflow efficiency.

Responsibilities:

  • Schedule office appointments and procedures
  • Take accurate phone messages and send them to the relevant parties
  • Make reminder calls to patients and send prep information for upcoming procedures
  • Provide patients with information on physicians, directions to locations, and educational materials
  • Answer patients' or physicians' questions and provide high-quality customer service

Requirements:

  • High school diploma or GED
  • Minimum 1 year of experience in a similar role within a medical office environment
  • Knowledge of Microsoft Office, Meditech, and Epic
  • Excellent communication and problem-solving skills

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

About Mercy Medical Center:

Mercy Medical Center is a leading healthcare provider in the region, committed to delivering exceptional patient care and service. We are seeking a highly skilled and dedicated Medical Communications Specialist to join our team.



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