Assistant Residential Property Manager

12 hours ago

Toledo, Ohio, United States OZ-Realty Full time
Job Title: Assistant Residential Property Manager

At OZ-Realty, we are seeking a highly skilled and organized Assistant Residential Property Manager to join our team. As a key member of our property management team, you will be responsible for supporting the Property Manager in all aspects of managing residential properties.

Key Responsibilities:
  • Tenant Relations: Respond promptly to tenant inquiries and requests, providing excellent customer service. Address and resolve tenant issues and complaints in a timely manner. Facilitate positive tenant interactions to maintain high levels of tenant satisfaction.
  • Maintenance Coordination: Oversee and coordinate property maintenance and repairs using PropertyMeld. Schedule and follow up on work orders to ensure timely and effective resolution of maintenance issues. Conduct regular property inspections to identify and address maintenance needs.
  • Leasing and Tenant Management: Assist with the leasing process, including showing properties to prospective tenants. Process rental applications, conduct background checks, and prepare lease agreements. Manage lease renewals and coordinate tenant move-ins and move-outs.
  • Financial Management: Handle rent collections. Assist in preparing and managing property budgets.
  • Administrative Duties: Maintain accurate and organized property files and records. Manage correspondence related to property management, including emails, letters, and notices. Utilize property management software, such as AppFolio, to track and manage property data.
  • Team Leadership: Provide guidance and support to team members, fostering a collaborative and productive work environment. Assist in training and onboarding new team members. Lead by example, demonstrating a strong work ethic and commitment to company values.
  • Customer Service: Ensure a high level of customer service is provided to both tenants and property owners. Communicate effectively with tenants and owners to address their needs and concerns. Develop and implement procedures to enhance customer satisfaction.
  • Regulatory Compliance: Ensure compliance with all local, state, and federal regulations related to property management. Stay updated on industry trends. Assist in implementing and enforcing company policies and procedures.

Requirements:

  • 2+ years of experience in property management
  • Knowledge of Fair Housing laws and regulations
  • Strong organizational and time management skills
  • Excellent communication and interpersonal abilities
  • Proficiency in property management software

Competencies:

  • Attention to detail
  • Problem-solving skills
  • Ability to work independently and in a team
  • Customer service orientation
  • Conflict resolution skills

Preferred Qualifications:

  • Prior experience using PropertyMeld and AppFolio
  • Licensed Real Estate Agent

Compensation: $16 - $20 hourly

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