IT Operations Specialist

4 weeks ago


Alpharetta, United States Fiserv Full time
About Fiserv

Fiserv is a global leader in payments and financial technology, serving clients in over 100 countries. As a Fortune 500 company, we are committed to innovation and excellence.

Job Title: IT Ops Technician

The IT Ops Technician plays a critical role in ensuring the smooth operation of Fiserv's enterprise infrastructure. This position requires a strong understanding of mainframe consoles, file transmissions, and IT operations best practices.

Key Responsibilities:
  • Monitor and respond to system messages and alerts in IBM I-Series and Z-Series production environments.
  • Process batch cycles and execute batch restarts in accordance with established procedures.
  • Ensure client data file transmissions route successfully through FTP, NDM, and Sterling File Gateway platforms.
  • Provide clear and concise information to on-call support teams.
  • Create in-depth documentation of processes to support work efforts.
  • Analyze events, triage, and escalate using established best practices.
  • Provide and receive cross-training from immediate support teams.
Requirements:
  • 4+ years of experience in an IT Operations position working with mainframe consoles and file transmissions.
  • 2+ years of experience working with TSO, ISFP, CAVIEW, SYSVIEW, and IOF.
  • High School Diploma and 2 years of relevant experience in an applicable field.
Preferred Qualifications:
  • Experience with batch job CA7 and Control M schedulers.
  • Experience in batch job processing, batch abend troubleshooting, and batch job restart processes.
  • Experience with JCL.
  • ITIL Service Management Tools such as Remedy9/Service Now, Incident Management, Problem Management, Change Management, Configuration Management, Service Level Management/SLAs.
Important Information:

This role requires 12-hour shifts, rotating three- and four-day work weeks. Shift hours of operation are 7 pm - 7 am local time. All offers of employment are contingent on standard background checks.

Fiserv is an Equal Opportunity Employer and welcomes diversity in our workforce. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process.



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