Host/Hostess - Create Unforgettable First Impressions

2 weeks ago

West Palm Beach, Florida, United States Pyramid Global Hospitality Full time
About Us

At Pyramid Global Hospitality, we're dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.

We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, we're committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you're just starting out in the hospitality industry or are a seasoned professional, we offer a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.

Location Description

Welcome to The Belgrove, a distinguished new property in the Pyramid Global Hospitality portfolio set to open this year as a 4-Diamond resort. Located in the heart of West Palm Beach, our resort will feature 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course.

At The Belgrove, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach. We offer various positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.

Overview

Do you embody a refined yet approachable demeanor, with a commitment to delivering an unparalleled guest experience? Do you want to be a part of a hotel that is deeply connected to the local heritage and natural beauty of West Palm Beach? If so, then The Belgrove Resort could be just the place for you.

We're seeking a friendly and upbeat Restaurant Host/Hostess to create an unforgettable first impression for our guests. If you thrive in a fast-paced environment, love engaging with people, and have a passion for exceptional service, then this is the job for you.

Key Responsibilities

  • Welcome guests with a warm and genuine smile, making them feel right at home from the moment they step through the door.
  • Manage the flow of guests by efficiently seating them, ensuring their comfort and satisfaction.
  • Provide accurate wait times and manage reservations to maximize seating capacity.
  • Collaborate with servers and kitchen staff to ensure smooth communication and timely service.
  • Assist in maintaining the cleanliness and organization of the host/hostess station and the front-of-house area.
  • Build a friendly rapport with regular patrons, making them feel like part of our restaurant family.
Qualifications

  • Minimum of (1) years of experience in a Luxury upscale hotel and/or Restaurant
  • A passion for delivering outstanding customer service with a smile that can brighten anyone's day.
  • Excellent interpersonal skills and the ability to connect with people from diverse backgrounds.
  • Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
  • A positive attitude and a willingness to go the extra mile to exceed guests' expectations.
  • Outstanding communication skills, both verbal and non-verbal, to ensure clear and accurate information exchange.
  • Previous experience as a cashier/cash handling
  • Attention to detail
  • Flexibility to work various shifts, weekends, and holidays as required.

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