International Export Business Development Specialist

7 days ago


Bardstown, Kentucky, United States Heaven Hill Brands Full time
Job Summary

We are seeking an International Export Business Development Specialist to join our team at Heaven Hill Brands.

About the Role

This role is a key position within our organization, providing administrative, sales, and marketing support services to multiple stakeholders for the International Sales and Marketing team.

Duties and Responsibilities
  • Interface with international customer base and collaborate with the International Sales Team to identify customer needs and provide accurate information.
  • Oversee the management of Case Goods Forms, Scrap Requests, and Obsolete/Sell Out Forms by collecting and organizing necessary information.
  • E nsure labeling compliance with customer and/or country policies, procedures, and legal regulations.
  • Coordinate with other departments to provide regulatory information and documentation.
  • Liaison with Quality to resolve customer complaints and work with internal departments to provide solutions and follow-up.
  • Complete new product offers, tenders, registrations, and applications.
  • Assist with daily requests from representatives and customers for marketing, shipping, product/case specs, images, technical information, ingredients, allergens, etc.
  • Coordinate and assist with creation and customization of sales materials, delivery, and communication to representatives and customers.
  • Communicate allocations and monitor to ensure order and shipment.
  • Coordinate samples to ensure correct labels, formulas, and products are fulfilled promptly. Track all costs.
  • Responsible for gathering pertinent information for new customers, working with internal departments to ensure proper setup including payment terms, government regulations, and customer-specific requirements.
  • Procure necessary health registrations, international documentation, certifications, labs, pricing approvals, and government approvals requested by the customer for the importation of HHIL products.
  • Assist with planning incentive trips and customer visits, interfacing with customers to coordinate and gather details. Greet customers during visits as requested.
  • Assist with responses to international customer product inquiries.
  • Manage and/or assist with international trade show planning and execution, working with the international team to prepare product and POS shipments, etc.
Requirements
  • Bachelor's degree in marketing or related field, or equivalent experience.
  • Four years of international customer service experience, preferably supporting sales/marketing functions.
  • High proficiency using Excel and expertise in using software such as Word, PowerPoint, and Google websites.
  • Ability to quickly understand verbal and written instructions and act upon them for desired results.
  • Critical thinking skills to identify problems and present well-thought-out solutions.
  • Proficient in organizing daily workloads and projects to ensure timely completion.
  • Skilled in focusing on individual tasks and projects, minimizing distractions to maintain high productivity levels.
  • Excellent verbal and written communication and customer satisfaction skills.
  • Ability to develop and maintain effective work relationships with internal and external contacts. Strong consensus-building skills.
  • Bi-lingual preferred.
Salary and Benefits

The estimated salary range for this position is $55,000 - $70,000 per year, depending on experience.

Heaven Hill Brands offers a comprehensive benefits package, including paid vacation, 11 paid holidays, health, dental, and vision eligibility from day one, FSA/HSA, 401K match, EAP, and maternity/paternity leave.



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