Retail Operations Specialist

1 week ago


Midlothian, Virginia, United States Food Lion Full time

As a Retail Operations Specialist at Food Lion, you will play a critical role in providing exceptional customer service and driving sales growth in our stores.

Job Summary

This role involves assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service. You will be responsible for ensuring that customers receive fast, easy, flexible, and friendly service, while also maintaining a neat and clean store environment.

Key Responsibilities:

  • Provide prompt, accurate, and friendly service to customers
  • Greet each customer and use his or her name whenever possible
  • Avoid personal conversations with other associates when customers are present
  • Ensure store office functions are completed accurately and on time using accounting packets
  • Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar
  • Ensure work station and front end area of the store has a neat and clean presentation
  • Maintains proper knowledge of all sales associate register functions and Front End accounting services
  • Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
  • Ensure the MVP savings center KIOSK is filled with paper and properly working
  • Perform the task of sales associate when scheduled or as needed per the surge plan guidelines
  • Perform the task of the customer lead as needed to ensure service standards are maintained
  • Maintain alertness and call for assistance when needed to service customers per service standards
  • Be courteous and helpful to other associates
  • Wear the Food Lion uniform, complete with name badge, when on duty, have a neat and clean appearance while adhering to the Food Lion dress code
  • Adhere to all company guidelines, policies, and standard practices
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
  • Notify QA of any cleaning issues or maintenance required on front end
  • Successfully complete computer-based training (CBT) and training aid courses
  • Perform all other duties as assigned
Requirements
  • High school graduate or equivalent preferred
  • Effective communication and customer service skills
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to perform the technical requirements of cashier and service center
  • Must meet minimum age requirements to perform specific job functions
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations

The estimated salary for this role is around $45,000 - $60,000 per year, depending on experience.



  • Midlothian, Virginia, United States Food Lion Full time

    Are you passionate about delivering exceptional customer experiences? Do you enjoy working in a fast-paced retail environment? If so, we have the perfect opportunity for you! As a Retail Operations Specialist at Food Lion, you will play a critical role in ensuring our customers receive fast, friendly, and flexible service. Your goal will be to create a...


  • Midlothian, Virginia, United States Food Lion Full time

    About the Job:We are seeking a highly skilled and experienced Retail Operations Associate to join our team at Food Lion. The ideal candidate will have strong customer service skills and the ability to work effectively in a fast-paced environment.Duties and Responsibilities:Provide excellent customer service to ensure a positive shopping experienceAssist...


  • Midlothian, Virginia, United States Sam's Club Full time

    **About the Role**We are seeking a skilled Facilities Maintenance Specialist to join our team at Sam's Club. As a key member of our operations team, you will be responsible for maintaining a safe and clean environment for members and associates.Key Responsibilities:Maintain safety of Facility by following all safety standards, procedures, and guidelines...


  • Midlothian, Virginia, United States Trane Technologies, plc Full time

    At Trane Technologies, we create innovative climate solutions for a sustainable world. As a Logistics Operations Specialist, you will be responsible for ensuring the smooth operation of our warehouse and transportation systems. Your primary goal is to optimize inventory control and manufacturing processes.We are looking for an experienced professional who...


  • Midlothian, Virginia, United States The Kroger Company Full time

    About The Kroger Company">The Kroger Company is a leading American retailer operating across multiple formats including grocery stores, pharmacy and fuel centers. We are committed to providing our customers with high-quality products and services that meet their needs and exceed their expectations.


  • Midlothian, Virginia, United States Food Lion Full time

    Are you looking for a challenging and rewarding role in retail? Do you have a passion for delivering exceptional customer service and working as part of a dynamic team? If so, we encourage you to apply for the Perishable Associate position at Food Lion. In this role, you will be responsible for providing quality customer service, maintaining high standards...


  • Midlothian, Virginia, United States Food Lion Full time

    About the RoleFood Lion, a leading grocery store chain, is seeking a Quality Assurance Associate to join its team. As a key member of our operations team, you will play a vital role in maintaining high standards of cleanliness and safety within our stores.Job SummaryThe Quality Assurance Associate is responsible for ensuring that our stores meet Food Lion's...


  • Midlothian, Virginia, United States TJ Maxx Full time

    Job DescriptionWe are seeking a motivated Sales Floor Representative to join our team at T.J. Maxx! As a Sales Floor Representative, you will be responsible for engaging and interacting with all customers, accurately processing customer purchases/returns, promoting credit and loyalty programs, and preparing merchandise for the sales floor.This is an...


  • Midlothian, Virginia, United States Kroger Full time

    About the JobWe are seeking a detail-oriented and customer-centric Retail Sales Associate - Customer Experience to join our front-end team. In this role, you will be responsible for providing exceptional customer service, operating cash registers, and maintaining a clean and safe shopping environment.Key Responsibilities:- Greet customers, answer questions,...


  • Midlothian, Virginia, United States Kroger Full time

    We are seeking a skilled and enthusiastic Product Preparation Specialist to join our Meat department team. This role involves performing various tasks related to product preparation, including cutting, grinding, slicing, and preparing meat items for sale.Key Responsibilities:Product Preparation: Perform tasks such as cutting, grinding, slicing, preparing,...


  • Midlothian, Virginia, United States Southern States Cooperative, Inc Full time

    Job SummaryThe Retail Sales Associate - Plant and Animal Care Expert is a part-time position that offers an exciting opportunity to work with customers, provide expert knowledge of plant and animal care products, and maintain a welcoming store environment. About the JobThis role involves performing cash handling duties, answering customer inquiries, and...


  • Midlothian, Virginia, United States CVS Health Full time

    Job SummaryThe Retail Store Associate position involves delivering high-quality customer service, maintaining the sales floor, and assisting with pharmacy operations. This is an excellent opportunity for individuals who are passionate about working in a fast-paced retail environment and want to make a positive impact on people's lives.


  • Midlothian, Virginia, United States Dick's Sporting Goods Full time

    About UsDICK'S Sporting Goods is committed to creating an inclusive and diverse workforce, reflecting the communities we serve.Job SummaryWe are seeking a highly skilled Retail Sales Associate - Customer Experience Expert to join our team. This role is responsible for providing exceptional customer experiences by creating an outstanding shopping environment...


  • Midlothian, Virginia, United States Grand Fitness Mgmt, LLC Full time

    Job OverviewWe are seeking an exceptional Fitness Operations Director to oversee the day-to-day operations of our gyms, ensuring a seamless and welcoming experience for our members.About UsGrand Fitness Mgmt, LLC is a leading Planet Fitness Franchisee with 66+ locations. Our mission is to provide a high-quality fitness experience in a judgement-free...


  • Midlothian, Virginia, United States First Citizens Bank Full time

    Job SummaryThis is a challenging role for an experienced banking professional to oversee the operational management of a branch location, ensuring compliance with all branch operations policy and procedures. The successful candidate will be responsible for managing daily branch operations, maintaining accurate records, and resolving discrepancies in...


  • Midlothian, Virginia, United States Food Lion Full time

    Job OverviewFulfill your career aspirations as a Sales Associate at Food Lion, where you'll provide exceptional customer service and contribute to the success of our retail operations. This role is ideal for individuals who are passionate about delivering outstanding experiences to customers while working in a dynamic environment.We're seeking highly...

  • Bakery Specialist

    3 days ago


    Midlothian, Virginia, United States Walmart Full time

    About the JobWe are seeking a skilled Bakery Specialist to join our team at Sam's Club. As a Bakery Specialist, you will be responsible for driving member service in your area by delivering high-quality bakery products and providing exceptional customer service.Key Responsibilities:Prepare and decorate cakes, pastries, and other baked goods to meet quality...


  • Midlothian, Virginia, United States DispatchHealth Management Full time

    Diagnostic Imaging SpecialistAt DispatchHealth Management, we are committed to providing exceptional care to our patients in the comfort of their own homes. As a Diagnostic Imaging Specialist, you will play a critical role in achieving this mission by performing mobile diagnostic imaging procedures to assist in diagnosing and treating injuries and...


  • Midlothian, Virginia, United States Food Lion Full time

    Key ResponsibilitiesProvide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience.Greet each customer and use their name whenever possible.Unload customers' groceries from cart to belt-unload items for ease of bagging.This is a full-time opportunity with an estimated salary range of $25,000 - $35,000 per...


  • Midlothian, Virginia, United States TotalMed Allied Full time

    We are seeking a highly skilled Medical Imaging Specialist to join our team for a travel assignment in Virginia.As a Medical Imaging Specialist, you will be responsible for operating CT scanners and producing high-quality images to assist medical professionals in diagnosing and treating patients.The ideal candidate will have a strong foundation in...