Customer Service Delivery Advocate Specialist

4 days ago


Virginia Beach, Virginia, United States Carvana Full time
Job Overview

We are seeking Customer Advocates to join our dynamic team at Carvana, a leading used automotive retailer. This role offers an exciting opportunity to build a career in a fast-paced environment where you can make a real impact on customer experiences.

Key Responsibilities:

  • Deliver vehicles to customers' doors with our custom car haulers, ensuring a seamless and memorable experience.
  • Frequently load/unload vehicles onto the hauler and inspect the car-hauler to maintain safe transportation.
  • Complete customer paperwork and document thorough notes in our customer tracking system.
  • Drive safely and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.

About Us:

At Carvana, we sell cars but we aren't traditional car salesmen. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period.

Why Join Us:

This role offers a unique chance to work in a startup-like environment while still being part of a growing company. You'll have the opportunity to learn new skills, take on new challenges, and contribute to the growth and success of Carvana.

Your Benefits:

  • A base compensation of $18.00 per hour, with opportunities to increase hourly compensation by 0.50 cents every three months based on performance.
  • A comprehensive benefits package including medical, dental, vision, and matching 401(k).
  • Competitive pay, with the potential for overtime and bonuses.
  • Opportunities for professional growth and development.

Requirements:

  • A minimum of two years of customer-facing experience.
  • The ability to perform physically demanding tasks, such as detailing vehicles and loading/unloading vehicles onto our haulers.
  • The ability to read, write, speak, and understand English.
  • The ability to pass a background check and obtain a DOT Medical Card.

Additional Requirements:

  • Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.
  • Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment.

About the Role:

This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.

Estimate Salary: $38,400 - $52,000 per year, depending on location and experience.



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