Service Delivery Manager

3 weeks ago


Charleston, West Virginia, United States UniFirst Full time
Service Manager Role Summary

UniFirst is seeking a Service Manager to lead a team of Route Service Supervisors and Route Service Representatives. The ideal candidate will focus on driving customer satisfaction, account growth, and profitability at their location.

Key Responsibilities:
  • Lead a team of Route Service Supervisors and Route Service Representatives
  • Drive customer satisfaction, account growth, and profitability
  • Develop and implement strategies to improve service delivery
  • Collaborate with cross-functional teams to achieve business objectives

Requirements:
  • Business savvy with a focus on increasing profit and customer satisfaction
  • Results-driven relationship manager with prior customer service experience
  • Ability to lead, train, and coach a team
  • High school diploma or GED, bachelor's degree preferred
  • Strong computer skills and excellent communication abilities

Benefits:
  • 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, and more

About UniFirst:
UniFirst is an international leader in the garment services industry, offering a small company feel with the resources of a 1.5-billion-dollar organization. We are committed to annual growth and employee development.

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