Digital Customer Success Manager

3 weeks ago

Chicago, Illinois, United States ABB Full time
About the Role

We are seeking a highly skilled Digital Customer Success Manager to join our team at ABB. As a key member of our Digital Platform team, you will play a critical role in ensuring the efficient and effective operation of our digital platform and its interactions with various stakeholders.

Key Responsibilities
  • Implement the operating model to facilitate efficient and effective operations of the Digital Platform team and its interactions with different stakeholders.
  • Deploy and maintain digital platform components, including integration, testing, and supporting.
  • Monitor applications and services deployed in production and act on issues to ensure Service Level Agreements are met.
  • Contribute to ensuring that all operational processes are executed and implemented efficiently across the entire platform.
  • Process platform optimizations and business growth independently through continuous technical development.
  • Create a DevOps 'continuous integration' capability, in the way the platform is developed and integrated with apps.
  • Assist with the analysis of existing performance, seeking opportunities to enhance offerings, making recommendations underpinned by data and customer-driven insights.
Requirements
  • Bachelor's Degree with minimum 8 years related experience OR Associate's Degree with minimum 10 years related experience OR High School Diploma with minimum 12 years related experience.
  • Preferred Experience Includes: Various reporting tools (Microsoft PowerBI, SAP BI, etc.) - Interface technologies (ALE, BizTalk, RFC, etc.) - Big data and how it works to solve business problems - JAVA Script.
  • Travel requirement approx. 40% (both domestic and international).
  • Candidates must already have a work authorization that would permit them to work for ABB in the US.
About ABB

ABB's NEMA Motors Division is a marketer, designer, and manufacturer that offers Baldor-Reliance industrial electric motors, primarily in North America. The Division focuses on quality, reliability, and efficiency to provide a comprehensive offering of NEMA motors in the market across most industrial segments and applications.

We value people from different backgrounds. Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe. #MyABBStory

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website
Equal Employment Opportunity and Affirmative Action at ABB
ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status.

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