Appliance Service Agent

17 hours ago


Arcadia, California, United States Mr Appliance Full time

At Mr. Appliance, we're seeking a skilled Appliance Service Agent to join our team. As an integral part of our customer service department, you'll be responsible for creating world-class experiences for customers with broken appliances. Your key responsibilities will include answering incoming calls, responding to customer emails, scheduling in-home service appointments, and effectively communicating with customers to ensure they understand the appointment time and services needed.

About the Role
  • Exceptional Customer Service: You'll be the voice of the company, demonstrating your ability to deliver a great customer experience, showing empathy toward the customers.
  • Problem Solving: Critical thinking skills and the ability to problem solve are essential to ensure that our customers are satisfied, and the job gets scheduled and fixed correctly, the first time.
  • Efficiency: You'll need to be efficient with your time and able to excel in a fast-paced office environment.

The estimated salary for this position is $17.00 to $20.00 per hour, depending on your experience.

Requirements
  • High school diploma or equivalent
  • Good telephone communication skills
  • Basic computer and data entry skills
  • Previous office experience is a plus
Benefits
  • No nights or weekends: We value having a solid work-life balance.
  • Health, Dental, and Vision benefits after 90 days of employment
  • Paid Time Off (PTO)
  • A fun team environment


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