Customer Experience Manager

3 weeks ago


Peabody, Massachusetts, United States Immersive Group Gaming Inc Full time

Immersive Gamebox is revolutionizing the gaming industry with its innovative and immersive team challenges.

Salary Range:$39,000 to $42,000 per year

Job Overview

We are seeking a highly organized and enthusiastic Customer Experience Manager to join our team. As the face of our business, you will be responsible for delivering exceptional customer experiences and ensuring that every visitor has an unforgettable time at our Gameboxes.

In this role, you will be working closely with our teams to host and monitor game sessions, maintain the equipment and technology, and provide top-notch support to our customers. If you have a strong sense of ownership, excellent communication skills, and a passion for delivering high-quality experiences, we want to hear from you

Key Responsibilities
  1. Welcome all visitors to the space and ensure they have a seamless experience
  2. Host and monitor game sessions to ensure everything runs smoothly
  3. Maintain the cleanliness and presentation of the Gamebox areas
  4. Keep up-to-date with bookings and queries in a timely manner
  5. Maintain the equipment and technology to ensure optimal performance
  6. Provide excellent customer service and support to visitors
  7. Communicate effectively with other venue staff and the wider team
  8. Responsible for opening or closing the Gamebox as needed
  9. Support the venue management in leading and developing the team
Requirements
  • At least 2 years of experience in hospitality, retail, or entertainment
  • Strong organizational skills and attention to detail
  • Excellent communication and interpersonal skills
  • Ability to work flexible hours and adapt to changing situations
  • Comfortable using computer and tablet technology


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