Guest Services Ambassador

2 weeks ago


Denver, Colorado, United States Denver Zoo Full time
About the Role: We are seeking a Guest Services Representative to join our team at Denver Zoo Conservation Alliance. This seasonal position is ideal for individuals who enjoy providing excellent customer service, working in a fast-paced environment, and contributing to the success of our mission.

The Guest Services Representative will be responsible for greeting guests, processing transactions, balancing cash, and providing exceptional guest service. The ideal candidate will have previous customer service experience, basic computer skills, and the ability to work independently with limited supervision.

Key Responsibilities:
  • Welcome and greet each guest in a friendly and professional manner while anticipating their needs.
  • Provide efficient and accurate collection of various fees including but not limited to; admissions, attractions, memberships, programs and events.
  • Utilize suggestive upselling techniques to enhance the guest experience.
  • Provide way finding support at various exhibits throughout the zoo to ensure safety of guests and animals
  • Assist with various projects/activities for the Guest Services and Guest Operations department.
  • Collaborate with all DZCA Departments and staff to provide an exceptional guest experience.

Requirements:
  • Previous customer service experience preferred
  • Previous cash handling experience preferred
  • Must be able to work independently with limited supervision
  • Basic computer skills including Microsoft Office Suite are preferred.
  • Must possess and demonstrate a high level of professionalism.
  • High-energy, adaptive team-player with a passion for guest services.
  • Good under pressure. You don't fold and get overwhelmed easily.
  • Requires the ability to embrace, support, and integrate Denver Zoo Conservation Alliance's philosophies to promote and demonstrate its commitment to diversity, inclusion, equity, and anti-racism.

Compensation and Benefits: $18.29 per hour. This is a seasonal/temporary position and as such is not eligible for benefits at this time; however, sick time is accrued.

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