Sales Floor Team Member

2 weeks ago


Collierville, Tennessee, United States Memphis Goodwill Incorporated Full time

Retail Store Associate - Memphis Goodwill Incorporated

Job Category: Sales Associates/Cashiers

Job Summary:

Under the direct supervision of the Team Leader Coach or Assistant Team Leader, the Retail Store Associate is responsible for delivering exceptional customer service, ensuring facility security and maintenance, and assisting donors. This role involves sorting and categorizing donations into sellable, salvage, and trash classifications, as well as managing merchandise presentation and pricing.

Key Responsibilities:

Donor Interaction:

  1. Welcome donors in a friendly and courteous manner, assist with unloading donations, and provide tax receipts while maintaining accurate donation counts.
  2. Sort donations into appropriate categories, ensuring non-salable items are properly handled.
  3. Manage trash disposal and compactor operations as necessary.
  4. Adhere to all organizational policies and safety practices, reporting any hazards or injuries to the Team Leader Coach.
  5. Perform additional tasks as assigned by the Team Leader Coach or Assistant Team Leader.

Pricing Duties:

  1. Utilize established pricing systems to price merchandise, including special items of notable value.
  2. Follow safety protocols and organizational policies while executing pricing tasks.
  3. Complete other duties as directed by the Team Leader Coach or Assistant Team Leader.

Sorting and Grading:

  1. Organize salable apparel for display, ensuring all items are properly tagged and hung.
  2. Maintain a clean and orderly sorting area at all times.
  3. Comply with safety practices and report any issues to the Team Leader Coach or Assistant Team Leader.
  4. Carry out additional responsibilities as assigned by the Team Leader Coach.

Physical Requirements:

  1. Ability to lift up to 45 lbs, bend, push, pull, and reach as needed.
  2. Capability to stand and walk for extended periods.

Working Environment:

Exposure to varying temperatures.

Interpersonal Skills:

  1. Ability to foster effective working relationships with team members, customers, and donors.
  2. Maintain a positive demeanor and present a well-groomed appearance.

Minimum Qualifications:

  1. Ability to perform physical tasks including lifting up to 60 lbs regularly.
  2. Basic literacy and numeracy skills.
  3. High school diploma or GED.
  4. Successful completion of a drug and criminal background check.
  5. Availability to work evenings and weekends.

Equal Opportunity Employer:

Memphis Goodwill Incorporated is committed to providing equal employment opportunities to all individuals, including protected veterans and individuals with disabilities.


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