Customer Support Team Member

5 days ago


Holland, Michigan, United States Tommy Car Wash Systems Full time

At Tommy Car Wash Systems, we're seeking a highly skilled Customer Support Team Member to join our team. As a key member of our Equipment Support department, you'll be responsible for providing top-notch technical support to our franchise partners across the nation.

The ideal candidate will have 2+ years of experience in a mechanical or network background, with a strong understanding of electrical and hydraulic systems. They'll be proficient in Microsoft Office and possess excellent written and oral communication skills.

We offer a competitive salary of $55,000 per year, plus benefits including health insurance, 401k matching, and paid time off. Our company culture values integrity, dependability, and a sense of urgency, making this a great fit for motivated individuals who excel in fast-paced environments.

In this role, you'll work closely with our franchise partners to resolve technical issues, create service requests, and track progress. You'll also participate in training opportunities to expand your knowledge of car wash equipment and improve your troubleshooting skills.

Key responsibilities include:

  • Resolving technical trouble-shooting tasks virtually over phone/email/chat
  • Creating, responding, and tracking service requests via our ticketing system
  • Monitoring and managing assigned support requests, diagnosing and troubleshooting using established procedures
  • Escalating issues through proper channels as needed
  • Communicating progress and status of tickets with requesters and internal team members

If you're passionate about delivering exceptional customer service and possess a strong technical background, we encourage you to apply for this exciting opportunity.



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