Product Manager-Web

2 days ago

California, United States Tillster Full time
About Tillster

Tillster is a global leader in digital ordering and customer engagement solutions. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise-class solution – to create world-class digital engagement solutions.

Our Mission

Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and make the till grow for Tillster and our customers.

Job Description

We're seeking an enthusiastic, focused, and experienced Product Manager possessing proven business acumen and technical/technology expertise to join our growing Product team. You will be working on programs and initiatives for global restaurant brands in the quick service and casual dining space.

Key Responsibilities
  • Define and manage the development of branded commerce and engagement solutions on web and mobile applications
  • Actively engage customers and key stakeholders to drive business requirements definition
  • Assess and manage scope of work, decomposing high-level business requirements into epics and stories
  • Collaborate with sales, account management, marketing, design, data analytics, and engineering throughout the client product development lifecycle
  • Keep stakeholders informed of progress; ensure executive sponsors and others are aware of any potential roadblocks or inability to deliver as committed
  • Test and monitor for customer and user satisfaction, resolve issues through process analysis, application activity, reviews, and customer feedback
  • Lead client product enhancements process through review, prioritization, product development milestones, product launch, and results measurement
  • Create user training and on-going support documentation, and facilitate training sessions
  • Work both independently and in a team setting while delivering high-quality work in a consistent manner in an Agile/Scrum environment
Requirements
  • 3+ years' experience:
    • As a product manager/product owner for consumer, e-commerce, web, and/or mobile applications
    • Experience in a SCRUM/Agile environment writing epics and stories as a product owner
    • Analyzing, clarifying, and translating client business and functional requirements
    • Managing scope of work and change management efforts
  • Knowledgeable, and hands-on expertise in:
    • Business process and data analysis, functional design, modeling, product development processes, and software testing
    • Shipping products from start to finish, concept to launch
    • Execution of product roadmaps
    • Writing and publishing release notes and product feature documentation
    • Coordinating and managing enterprise-scale SaaS-based software solutions
    • Documenting current and future state business process flows
    • Technical troubleshooting and problem-solving
  • Customer-focused with high-quality standards
  • Excellent written and oral communication skills
  • Strong preference for candidates with experience working directly with or in a consultative role with a SaaS-based, e-commerce organization
  • Bachelor's degree in a relevant field of work
  • Ability to travel as business needs demand
What We Offer

We offer a competitive salary range of $105,000 - $130,000, equity, health benefits, paid time off, retirement plan, education, learning, and development opportunities. Local candidates are strongly preferred. No visa sponsorship is available.

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