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Fraud Prevention Specialist

2 months ago

Pittsburgh, Pennsylvania, United States TEKsystems Full time
Position Overview:

The Fraud Prevention Specialist will be a vital member of the Remote Fraud Support team, dedicated to ensuring the security and integrity of transactions. This role involves working collaboratively with various teams to address and resolve potential fraud alerts.

Work Schedule:

Team members will operate on a structured schedule, with options for both morning and evening shifts, ensuring comprehensive coverage throughout the week.

Key Responsibilities:
  • Engage in inbound and outbound communications, managing ticket creation and oversight.
  • Assist in evaluating transactional alerts for potential fraudulent activity.
  • Provide troubleshooting support for clients encountering issues with retail applications.
  • Act as a liaison between the Fraud Support Center and other business units.
  • Document interactions and resolutions in accordance with company standards.
  • Conduct thorough research to facilitate effective resolutions or escalations.
Essential Skills:

The ideal candidate will possess:

  • Strong investigative and analytical abilities.
  • Experience in fraud detection and prevention.
  • A customer service-oriented mindset.
  • Excellent attention to detail and multitasking skills.
Work Environment:

This position is based in a collaborative environment where teamwork and communication are key. Candidates should be prepared to work during holidays as needed.

About TEKsystems:

TEKsystems is a leader in technology services and talent solutions, partnering with clients to harness new opportunities. With a diverse team of professionals, we support over 6,000 clients globally, including a significant portion of the Fortune 500. Our commitment to transformation and innovation drives our success.

We are an equal opportunity employer, considering all applications without regard to race, gender, age, or any other characteristic protected by law.