Senior Business Systems Analyst

3 days ago


Indianapolis, Indiana, United States Charles Schwab Full time
About the Role

At Charles Schwab, we're seeking a seasoned Business Systems Analyst to join our Contact Center Technology organization. As a key member of our team, you'll play a critical role in driving the success of our Retail line of business.

Key Responsibilities
  • Lead daily operations and work efforts supporting various programs and Scrum teams across the Retail line of business.
  • Collaborate with Product Management and Software Delivery Managers to holistically lead software delivery teams.
  • Develop and implement timely, cost-effective, quality solutions for all issues or problems within your area of responsibility.
  • Provide advice and work cross-functionally with project teams to ensure deliverables are aligned with business needs and requirements.
Requirements
  • 8-10 years of Business Systems Analysis experience.
  • 5+ years of technology management/leadership experience, including resource management and budget ownership.
  • 5+ years' experience running medium to large/complex IT projects with multiple internal/external dependencies.
  • 3+ years' experience providing oversight and influence on multiple Agile teams.
What We Offer

At Charles Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development mean you'll get the tools you need to make a positive difference in the finance industry.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

  • 401(k) with company match and Employee stock purchase plan.
  • Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions.
  • Paid parental leave and family building benefits.
  • Tuition reimbursement.
  • Health, dental, and vision insurance.
What's Next

If you're a motivated and experienced Business Systems Analyst looking for a new challenge, we encourage you to apply. Please submit your resume and a cover letter outlining your qualifications and experience.



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