Customer Service Liaison for Community Development
1 week ago
This is a regular full-time position offering excellent benefits. The estimated salary for this role, based on location and industry standards, is $47,200 annually.
About CAPECOCAPECO Community Action Program of East Central Oregon is a diverse organization dedicated to eliminating poverty and promoting community success through education, resources, and services.
Key Responsibilities:- Serve as the primary point of contact for individuals seeking assistance and provide information about available programs and services.
- Handle inquiries and questions from the public, fielding a variety of calls, emails, and in-person requests.
- Direct clients to the correct department or assist with scheduling appointments, data collection, and referrals as needed.
- Provide clerical support to program staff, maintaining accurate records and performing various administrative tasks.
- Analyze complex information gathered from callers to assess needs and research appropriate resources for referral.
- Maintain current resource directories to ensure effective referrals and partnerships with area organizations.
- Schedule office and in-home appointments for assistance programs and instruct households on required materials and documentation.
- Enter relevant data into state and agency databases, ensuring accuracy and compliance.
- Bilingual proficiency in English and Spanish is required.
- A minimum of an associate degree in a related field or equivalent education, training, and experience.
- Excellent communication, interpersonal, and customer service skills are essential.
- A high level of tolerance and understanding for individuals experiencing crisis situations or mental health concerns.
- Maintenance of confidentiality and adherence to organizational policies.
- Computer experience and proficiency in Microsoft Office applications, including Word and Excel.
- Possession of a valid driver's license and insurable driving record is required.
Please note that pre-employment screening, including a background investigation and drug testing, is a requirement for this position.
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