Customer Service Liaison for Community Development

1 week ago


Hermiston, Oregon, United States CAPECO Community Action Program of East Central Oregon Full time
Job Summary

This is a regular full-time position offering excellent benefits. The estimated salary for this role, based on location and industry standards, is $47,200 annually.

About CAPECO

CAPECO Community Action Program of East Central Oregon is a diverse organization dedicated to eliminating poverty and promoting community success through education, resources, and services.

Key Responsibilities:
  • Serve as the primary point of contact for individuals seeking assistance and provide information about available programs and services.
  • Handle inquiries and questions from the public, fielding a variety of calls, emails, and in-person requests.
  • Direct clients to the correct department or assist with scheduling appointments, data collection, and referrals as needed.
  • Provide clerical support to program staff, maintaining accurate records and performing various administrative tasks.
  • Analyze complex information gathered from callers to assess needs and research appropriate resources for referral.
  • Maintain current resource directories to ensure effective referrals and partnerships with area organizations.
  • Schedule office and in-home appointments for assistance programs and instruct households on required materials and documentation.
  • Enter relevant data into state and agency databases, ensuring accuracy and compliance.
Requirements:
  • Bilingual proficiency in English and Spanish is required.
  • A minimum of an associate degree in a related field or equivalent education, training, and experience.
  • Excellent communication, interpersonal, and customer service skills are essential.
  • A high level of tolerance and understanding for individuals experiencing crisis situations or mental health concerns.
  • Maintenance of confidentiality and adherence to organizational policies.
  • Computer experience and proficiency in Microsoft Office applications, including Word and Excel.
  • Possession of a valid driver's license and insurable driving record is required.

Please note that pre-employment screening, including a background investigation and drug testing, is a requirement for this position.



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