Member Support Specialist
3 days ago
As a not-for-profit Credit Union, we serve the Assemblies of God community locally, regionally, nationally, and worldwide. Our mission is to provide extraordinary service and meaningful solutions to our members.
Job Description
We're looking for a skilled Member Support Specialist to join our team. In this role, you will provide top-notch customer service, handle phone calls and emails, and work closely with our teams to ensure seamless communication and collaboration. You will also provide accurate and efficient financial services, including account management, loan processing, and product information.
About the Position
This is a full-time position, with occasional opportunities to work in our Springfield branches or support other areas of the operation. As a key member of our team, you will play a critical role in delivering exceptional service and supporting the growth of our organization.
Responsibilities
- Deliver top-notch customer service to our members, handling phone calls, emails, and in-person interactions with a high level of professionalism and courtesy.
- Work closely with our teams to ensure seamless communication and collaboration, always keeping our members' needs at the forefront.
- Provide accurate and efficient financial services, including account management, loan processing, and product information.
- Continuously improve your knowledge of our products and services to better support our members' evolving needs.
Requirements
- A High School diploma or equivalent is required.
- Teller experience and a background in customer-facing roles are highly valued.
- Familiarity with Symitar (Jack Henry Episys Quest) is a plus.
- You should be proficient in MS Office and comfortable learning new software.
- Exceptional communication skills, both verbal and written, are essential.
- You must be reliable, dependable, honest, upbeat, and self-motivated, with a passion for helping others.
- A strong sense of accuracy, confidentiality, and multi-tasking is necessary.
Compensation and Benefits
- A competitive salary: $42,000 - $55,000 per year, depending on experience.
- A comprehensive benefits package, including PPO Health Insurance, Life Insurance, Disability Insurance, and more.
- The opportunity to grow professionally and personally in a dynamic and supportive environment.
- A 403b Retirement Plan with a match of up to 5% after one year of employment.
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