Pharmacy Operations Manager

3 weeks ago


Mobile, Alabama, United States Walgreens Full time
Job Summary

As a Pharmacy Operations Manager at Walgreens, you will be responsible for overseeing the day-to-day operations of our pharmacy department. This includes managing the workflow, supervising pharmacy technicians, and ensuring a positive patient experience. You will also be responsible for operating pharmacy systems, processing prescriptions, and maintaining accurate records. In addition, you will be expected to lead training, coaching, and performance management of pharmacy technicians, and make decisions regarding performance management, including discipline and termination.

Key Responsibilities

  • Manage the pharmacy workflow, ensuring efficient operations and a positive patient experience.
  • Supervise pharmacy technicians, providing guidance and support as needed.
  • Operate pharmacy systems, processing prescriptions and maintaining accurate records.
  • Lead training, coaching, and performance management of pharmacy technicians.
  • Make decisions regarding performance management, including discipline and termination.
  • Assist with healthcare service offerings, including administering vaccines and health screenings.
  • Manage core pharmacy workflow and drive excellence in pharmacy operations.
  • Coordinate and organize pharmacy daily schedule of activities.
  • Recommends allocation of pharmacy hours and assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
  • Ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks.
  • Accountable for completion of non-clinical patient calls.
  • Drives new technology/process roll out, champions change and engages team around action planning.
  • Assures proper operation and maintenance of pharmacy department equipment.
  • Collaborates with Pharmacy Manager to ensure recordkeeping and security safeguards are in-place.

Requirements

  • High School Diploma, GED, or equivalent.
  • PTCB or ExCPT certification (except in Puerto Rico).
  • One year of work experience as a pharmacy technician in a retail or hospital setting.
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
  • Requires willingness to work flexible schedule, including evening and weekend hours.

Preferred Qualifications

  • Previous people management/leadership experience.
  • Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.


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