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Assistant General Manager

4 weeks ago

Tampa, Florida, United States Wingstop Full time
Assistant General Manager Job Description

We are seeking a highly skilled and motivated Assistant General Manager to join our team at Wingstop.

Key Responsibilities:
  • Assist in driving production of management and staff toward financial goals.
  • Focus on income-producing activities and minimizing losses.
  • Proactively contribute to sales growth through guest experience, staff development, and operations management.
  • Track labor and food costs metrics on a daily basis.
  • Manage cash expenditures, including payouts, repair costs, and inventory purchases.
  • Attend mandatory weekly in-person and accountability Zoom meetings.
Operations Management:
  • Enforce compliance with government regulations, employment laws, and Wingstop Restaurant Industries (WRI) policies.
  • Optimize labor scheduling for managers and team members.
  • Ensure complete and timely scheduling posted by Tuesday's close of business.
  • Uphold Food and Health Safety protocols at all times.
  • Ensure adherence to operational and brand standards, including proper shift changes, opening, and closing procedures.
  • Ensure the store hours of operation are strictly followed.
  • Maintain cleanliness and adhere to the cleaning schedule in alignment with QSC guidelines.
  • Oversee timely completion of store repairs.
Quality Control:
  • Ensure consistent quality product and product presentation meet WRI standards.
  • Monitor product freshness and adherence to preparation guidelines.
  • Achieve 95% or better accuracy in Quality Standards Inspections.
  • Maintain the restaurant's cleanliness and well-maintained premises.
  • Manage food orders and ensure all Food Quality Complaint forms are submitted to WRI.
Guest Experience:
  • Motivate and lead team members to exceed guest expectations.
  • Manage the guest experience through operations and promptly address guest issues and complaints.
  • Work towards obtaining favorable guest experiences through effective problem-solving.
  • Respond to all guest complaints within a 24-hour period.
  • Foster a culture of guest interaction, engage in customer surveys with each visit.
  • Contribute to the initiation and execution of local marketing initiatives.
Team Leadership:
  • Assist in the recruitment and selection process to build an efficient and professional team.
  • Guide new team members through the onboarding and training process.
  • Ensure the team is up-to-date on all training procedures, including TWMgmt, HR, and Wing You.
  • Provide coaching and feedback to Team Members to enhance capabilities and restaurant performance.
  • Manage individual and team recognition to inspire and motivate the team.
  • Conduct team meetings and evaluate Employee Performance.
Recognition & Retention Program:
  • Drive a culture of appreciation, team support, and encouragement.
  • Assist in identifying and recognizing Employee of the Quarter, incorporating into Quarterly Meetings.
Qualifications and Skills:
  • Must be at least eighteen (18) years of age.
  • High School Diploma or GED required.
  • Previous experience in restaurant management preferred.
  • Proficient in Restaurant Profit & Loss Management.
  • Strong leadership and organizational skills.
  • Commitment to exceptional guest service.
  • Flexibility to work evenings, weekends, and holidays.

If you are a driven and results-oriented professional with a passion for delivering exceptional guest experiences and leading a high-performing team, we invite you to apply for this Assistant General Manager position.