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Customer Service Ambassador

2 months ago

North Olmsted, Ohio, United States CollisionRight Full time
Customer Service Representative

At CollisionRight, we're seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front office team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
  • Customer Interaction: Greet customers in a timely and professional manner, either on the phone or in person, and respond to their inquiries in a friendly and efficient manner.
  • Communication: Maintain open and clear communication with customers, colleagues, and management to ensure seamless service delivery.
  • Documentation: Accurately document customer information, including personal and insurance details, and maintain up-to-date records.
  • Task Management: Prioritize and manage multiple tasks, including setting up tows, coordinating with estimators, and organizing customer files.
  • Problem-Solving: Remain calm and professional in high-pressure situations, and effectively resolve customer complaints and issues.
Requirements:
  • Education: High school diploma, GED, or equivalent required.
  • Experience: Minimum of one year of related work experience, preferably in a customer service role.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in using computers.

This is a dynamic role that requires adaptability, a positive attitude, and a commitment to delivering exceptional customer service. If you're a motivated and customer-focused individual who is passionate about providing outstanding service, we encourage you to apply for this exciting opportunity.