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Customer Service Specialist

2 months ago

Raleigh, North Carolina, United States A NEW LIFE SERVICES Full time
Job Overview

We are seeking a personable and professional Reception Coordinator to enhance our front desk operations at A New Life Services.


Key Benefits:
  • 401(k) plan
  • Attractive salary package
  • Comprehensive dental coverage
  • Employee discounts on services
  • Complimentary snacks and meals
  • Health insurance options
  • Paid time off

Additional Perks:
  • Competitive hourly compensation
  • Opportunities for career advancement
  • Dynamic and enjoyable work environment
  • Discounts on products and services

Position Summary

The Reception Coordinator will serve as the initial point of contact for clients at our Behavior Care clinic. Responsibilities include welcoming visitors, managing appointment schedules, and addressing inquiries via phone. The ideal candidate will possess a friendly demeanor, strong communication abilities, and proficient multitasking skills.


Key Responsibilities
  • Welcome clients upon their arrival at the clinic
  • Manage incoming calls and coordinate appointment bookings
  • Assist in translating during counseling sessions
  • Provide exceptional customer service and support clients throughout their visits

Required Qualifications
  • Minimum of two years of experience in customer service is preferred
  • Proficiency in both Spanish and English
  • Prior experience in a receptionist role is advantageous
  • Outstanding communication skills with a strong focus on customer satisfaction
  • Positive attitude and a strong work ethic
  • Familiarity with computer systems and scheduling software
  • Excellent multitasking capabilities