Patient Services Representative Associate Resource Rehab Specialist

3 days ago


Zeeland, Michigan, United States Corewell Health Full time
Job Summary

As a Patient Services Representative Associate Resource Rehab, you will play a vital role in delivering quality healthcare services to our patients. This position has a home site of Zeeland, but opportunities for coverage exist across Corewell Health West outpatient rehab locations.

Key Responsibilities
  • Serves as a concierge, greeting and communicating with patients or visitors, including collecting payments and co-payments.
  • Performs clerical functions, including answering the telephone, scheduling patient appointments, ordering supplies, generating no-show and recall letters, processing and sorting mail, and producing end-of-day reports.
  • May need to document patient phone calls in the Electronic Health Record (EHR) for call routing and resolution.
  • Performs patient registration and check-in, confirming patient demographic and insurance information, and assisting patients with kiosk registration.
  • Schedules follow-up appointments or confirms future appointments during patient check-out.
  • Maintains patient medical records according to standards, uploading Right Fax documents into EPIC, and responsible for basic EMR/HER scanning.
  • Actively participates in safety initiatives and risk mitigating measures, completing all position and unit safety-related competencies and requirements on a timely basis.
Benefits

Corewell Health offers a comprehensive benefits package to meet your financial, health, and work-life balance goals. This includes:

  • Comprehensive benefits package
  • On-demand pay program powered by Payactiv
  • Discounts directory with deals on restaurants, phone plans, spas, and more
  • Optional identity theft protection, home and auto insurance, pet insurance
  • Traditional and Roth retirement options with service contribution and match savings
Qualifications

To be successful in this role, you will need:

  • High School Diploma or equivalent
About Corewell Health

At Corewell Health, we are committed to cultivating and investing in our team members. We believe in delivering personalized healthcare to our patients, members, and communities. Our top-notch teams are comprised of collaborators, leaders, and innovators who continue to build on our shared mission statement: to improve health, instill humanity, and inspire hope.



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