Ticket Operations Associate

3 weeks ago


Blacksburg, Virginia, United States Commonwealth of Virginia Full time

Job Summary

The Commonwealth of Virginia is seeking a highly skilled Ticket Operations Associate to join our team. As a key member of our intercollegiate athletics ticket office, you will be responsible for providing exceptional customer service to our patrons, processing orders, and assisting with all aspects of ticket operations.

Key Responsibilities

  • Provide timely and effective customer support via telephone, written communication, and personal interaction
  • Process orders and respond to customer inquiries in a fast-paced environment
  • Assist with ticket sales, processing, distribution, and customer support
  • Stay up-to-date on product and processing knowledge to effectively present information to customers

Requirements

  • Previous customer service experience in an academic or sales environment
  • Knowledge of basic office computer software and hardware
  • Ability to work accurately with attention to detail in a high-volume customer support environment
  • Strong verbal communication, organizational, and interpersonal skills

Preferred Qualifications

  • Experience with Paciolan Ticketing Software and Salesforce
  • Previous sales experience
  • Previous customer support experience
  • Previous payment card processing experience

About the Commonwealth of Virginia

The Commonwealth of Virginia is a leading global research institution, conducting over $500 million in research annually. We are committed to fostering a culture that accepts, affirms, and values all individuals and their unique contributions to our department, university, and broader community.


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