Switchboard Operator II

3 weeks ago

Manteno, Illinois, United States State of Illinois Full time
Job Summary

The Switchboard Operator II plays a vital role in providing direction and support to our veterans, guests, and staff at the Illinois Department of Veterans Affairs Manteno home.

Key Responsibilities
  • Serves as a designated lead worker, providing guidance and support to team members.
  • Places and receives calls, ensuring efficient communication and resolving issues promptly.
  • Provides exceptional customer service, responding to inquiries and concerns in a professional and courteous manner.
  • Maintains accurate records and reports, ensuring compliance with departmental policies and procedures.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to maintain confidentiality and handle sensitive information with discretion.

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