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Inside Sales Manager

2 months ago

Manitowoc, Wisconsin, United States Manitowoc Full time

KEY RESPONSIBILITIES:

  • Supervise order processing activities.
  • Direct and manage the sales order modification process.
  • Liaise between dealers/customers and production facilities to monitor unit delivery timelines. Address any issues arising between customers and the factory concerning order management and scheduling.
  • Oversee the sales administrative team (if applicable).
  • Prepare and deliver presentations at Sales, Inventory & Operations Planning (SI&OP) meetings.
  • Communicate effectively with Regional Business Managers, Dealers, and direct customer accounts to ensure clarity regarding order progress.
  • Manage short shipment concerns.
  • Provide technical assistance and feedback during initial customer interactions for lift solution inquiries.
  • Engage with customers to comprehend and document custom engineering requirements during lift solution requests.
  • Collaborate with the Engineering team to align quoted content with customer specifications for lift solutions.
  • Work alongside sales to ensure that quoted content is consistent with new product sales orders for lift solutions.
  • Coordinate with the aftermarket division to provide quotes for lift solution projects related to existing machines.
  • Partner with sourcing and operations teams to guarantee timely and budget-compliant execution of lift solution projects.
  • Relay lift solution order updates back to customers to maintain a closed-loop communication process.
  • Collaborate with sales and aftermarket teams to ensure precise invoicing of completed lift solution projects.

QUALIFICATIONS AND WORKING CONDITIONS:

  • A Bachelor's degree in engineering or a related technical field with a minor in business is preferred.
  • A minimum of five years of relevant experience in large construction equipment manufacturing and a general understanding of the mobile crane sector is desired.
  • The candidate must possess the technical acumen to perform the role competently.
  • Ability to quickly understand the implications of technical information and apply it to specific scenarios.
  • Strong analytical skills to evaluate pertinent data, make sound judgments regarding potential outcomes, and coordinate effectively with sales and manufacturing teams.
  • The ability to express thoughts or opinions on specific matters assertively yet diplomatically is essential.
  • Proficiency in computer applications, including word processing and spreadsheet software, is required.
  • Occasional travel (both domestic and international) to trade exhibitions and customer job sites may be necessary.

HEALTH AND SAFETY COMPLIANCE:

  • Execute job responsibilities safely.
  • Utilize all Personal Protective Equipment as mandated by company policy for the assigned tasks.
  • Adhere to established safety and health protocols specific to the job and facility.
  • Actively engage in safety training and demonstrate proficiency based on the training received.
  • Report safety concerns, unsafe practices, and suggestions for improvement to management or rectify issues within your capability.

EMPLOYEE BENEFITS:

  • Competitive total rewards package, including benefits and 401(k) from the first day of employment.
  • Opportunities for ongoing education and training, including tuition reimbursement for eligible employees.
  • Paid vacation and holidays.
  • Paid parental leave.
  • Additional benefits available.

WORK ENVIRONMENT:

This is a full-time role with standard working hours. Overtime and weekend work may be required based on business needs.

The physical demands outlined are representative of those required for an employee to successfully fulfill the essential functions of this position. Reasonable accommodations may be provided to enable individuals with disabilities to perform these essential functions.

This position is primarily office-based, with potential exposure to environmental factors such as extreme temperatures, dust, fumes, and noise. While performing job duties, employees may be required to sit, climb, balance, stoop, kneel, crouch, or crawl. Frequent lifting and/or moving of items weighing up to 40 pounds may be necessary. Specific vision capabilities required for this role include close vision, distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

ABOUT THE COMPANY:

The Manitowoc Company, Inc., established in 1902, boasts over 120 years of delivering high-quality, customer-centric products and support services. Manitowoc is recognized as a leading provider of engineered lifting solutions globally. Through its wholly-owned subsidiaries, the company designs, manufactures, markets, and supports a comprehensive range of mobile hydraulic cranes, tower cranes, lattice-boom crawler cranes, and boom trucks under the renowned brand names of Grove, Manitowoc, National Crane, Potain, and Shuttlelift.

EOE / DISABLED / VETERAN