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Business Development and Customer Support Associate

2 months ago

Escondido, California, United States Samra Organization Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Sales Support Representative. As a key member of our organization, you will play a vital role in delivering exceptional customer service and driving sales growth.

Key Responsibilities
  • Customer Engagement: Develop and maintain strong relationships with customers through proactive communication, issue resolution, and personalized support.
  • Sales and Upselling: Identify and capitalize on sales opportunities, promote products and services, and meet or exceed sales targets.
  • Problem Solving: Analyze and resolve customer inquiries, complaints, and issues in a timely and effective manner.
  • Product Knowledge: Maintain a deep understanding of our product offerings to provide accurate information, recommendations, and solutions to customers.
  • Documentation: Accurately record and maintain customer interactions, sales, inquiries, and issues in our CRM system.
  • Team Collaboration: Work closely with colleagues to achieve team goals, share knowledge, and provide assistance when needed.
  • Compliance: Ensure all interactions and sales adhere to company policies, industry regulations, and quality standards.
Requirements
  • Education: High school diploma or equivalent (Associate or Bachelor's degree a plus).
  • Experience: Previous experience in customer service and sales is preferred but not required.
  • Skills: Excellent communication and interpersonal skills, ability to work independently, and basic computer skills.
  • Equipment: Reliable high-speed internet connection and a quiet workspace.
Benefits
  • Competitive Compensation: Competitive wages with bonus opportunities.
  • Flexible Work Arrangement: Flexible work hours and work-from-home arrangement.
  • Professional Development: Ongoing training and professional development opportunities.
  • Leadership Opportunities: Leadership opportunities available to those who qualify.