Customer Service Representative Position
1 week ago
About the Company: MAU Workforce Solutions is a leading provider of workforce solutions, committed to delivering exceptional customer service and support. Our team works closely with clients to understand their needs and provide tailored solutions.
Salary: $17 per hour + overtime opportunities
Job Description: We are seeking an experienced Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing top-notch customer service to internal and external customers. This includes handling customer inquiries, resolving issues, and maintaining accurate records.
Key Responsibilities:
- Handle customer inquiries and resolve issues promptly and professionally
- Maintain accurate customer records and files
- Provide standard information regarding service options, charges, billing, and contract parameters
- Work closely with production staff and external vendors to communicate customer information concerning guidelines and production schedules
- Enter and prepare all paperwork for shipping department and Site/Plant manager and generate daily invoices for customers
Requirements: To succeed in this role, you will need
- High school diploma or GED preferred
- 1+ year(s) of experience in an industrial customer service role working with sales, engineering, and manufacturing teams
- Proficient computer skills, including Windows, Microsoft Office Suite, and Outlook
- Excellent verbal & written communication skills
- Must possess a professional demeanor and telephone etiquette
Benefits: In addition to a competitive salary and overtime opportunities, we offer health benefits, including telehealth medical services, and a positive work atmosphere with a culture of respect for others.
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