Customer Service Manager

1 week ago


North Ridgeville, Ohio, United States Jim Cahlik - State Farm Agent Full time
Job Overview

As a Customer Service Manager with Jim Cahlik - State Farm Agent, you will play a vital role in helping our business grow through value-based conversations and remarkable customer experiences. We seek a motivated self-starter who thrives in a fast-paced environment and is interested in helping our customers manage the risks of everyday life, recover from the unexpected, and realize their dreams.

Responsibilities
  • Establish and maintain strong customer relationships, providing prompt, accurate, and friendly customer service.
  • Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized solutions.
  • Work collaboratively with the State Farm Agent team to achieve mutually agreed-upon marketing goals and objectives.
Requirements
  • Sales experience, preferably in outside sales or inside sales representative, retail sales associate, or telemarketing.
  • Interest in marketing products and services based on customer needs and a passion for helping people manage risk.
  • People-oriented, self-motivated, detail-oriented, and dedicated to customer service.
  • Achieve mutually agreed-upon marketing goals and objectives.
  • Property and Casualty license (must be able to obtain) and Life and Health license (must be able to obtain).
What We Offer
  • Simple IRA
  • Salary plus commission/bonus
  • Health benefits
  • Profit sharing
  • Paid time off (vacation and personal/sick days)
  • Valuable experience and growth potential for advancement within the agency.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.



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