Premium Service Representative

2 days ago


Renton, Washington, United States Seattle Seahawks First & Goal Inc. Full time
Job Title: Premium Service Representative

This role requires a detail-oriented individual who is passionate about providing exceptional service and displays a positive attitude with a proactive approach. The successful candidate will be responsible for developing and maintaining strong relationships with Club season ticket holders, focusing on achieving retention goals and executing targeted service initiatives.

Key Responsibilities:
  • Provide superior, individualized service to all Club season ticket accounts, ensuring a positive fan experience.
  • Manage inbound customer communication and provide necessary solutions for customer service resolutions.
  • Collaborate with departments across the organization to increase opportunities for premium clients.
  • Generate revenue through upsells, referrals, and selling premium products to existing clients.
  • Support Premium Service Manager with gameday club experience activations.
Requirements:
  • Four-year college degree
  • Minimum two years' experience in sales and customer service
  • Strong command of Word, Excel, and Archtics programs
Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to prioritize a multitude of duties, adjusting to constant change and alterations. Adapt to extended work hours in excess of the standard (40) per week. Be available for (10) Sundays per year to work Seahawks home games. Be available for other stadium events to service suites.



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