Customer Service Liaison
3 weeks ago
Berkshire Production Supply LLC is a leading supplier of industrial tools in the Midwest, with over 40 locations throughout the country. We are seeking a highly skilled Customer Service Liaison to join our team in Grand Rapids, MI.
Salary$45,000 - $55,000 per year, based on experience.
Job ResponsibilitiesWe are looking for a detail-oriented and customer-centric individual to act as a liaison between external and internal parties. Key responsibilities include:
- Providing timely and accurate information to customers regarding order status updates and product knowledge.
- Handling customer issues and providing solutions and alternatives within established time limits.
- Partnering with the sales team to meet and exceed customer service expectations.
- Developing customer relationships and informing customers of current sales and marketing programs.
To be successful in this position, you will need:
- Excellent communication skills, including verbal, written, and interpersonal.
- Proficient use of Windows computer and Microsoft Office software.
- Strong problem-solving and deductive reasoning skills.
- A customer-centric attitude and a desire to grow with and contribute to a customer-focused company.
- The ability to establish rapport and build demand over the phone.
We offer a competitive benefits package, including:
- Paid holidays, paid vacation, and attendance awards.
- Competitive pay with overtime eligibility.
- Growth opportunities locally and nationally (we promote from within).
- Tuition reimbursement.
- 401(k) with company match.
- PPO medical, vision, and company-paid dental.
- Company-paid short-term disability, long-term disability, life insurance, EAP.
- Voluntary employee/spouse/child life insurance; accident, hospital indemnity, critical illness insurance.
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