Lead Customer Service Representative

3 weeks ago


Chicago, Illinois, United States Fifth Third Full time
Job Title: Lead CSR/Teller

Fifth Third Bank is seeking a highly skilled and experienced Lead CSR/Teller to join our team. As a key member of our financial center, you will be responsible for providing exceptional customer service, resolving complex customer issues, and leading a team of customer service representatives.

Key Responsibilities:
  • Provide premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
  • Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues.
  • Maintain a position of trust and responsibility by keeping all customer business confidential.
  • Perform daily office responsibilities, working with the PB, FSR, or FCM, to maintain the efficient operation of the office.
  • Delegate work and take issues to Customer Services Manager as needed.
  • Consistently meet or exceed sales referrals as set by management.
Requirements:
  • High school diploma/GED.
  • Minimum of 3 years of CSR experience.
  • Ability to demonstrate advanced math functions.
  • Must have the ability to interact comfortably and confidently with the public.
  • Must present evidence of ability to communicate via written or verbal format, at a professional level common within a business setting.
What We Offer:

Fifth Third Bank offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.



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