Sales Support Specialist

2 weeks ago


Monument, Colorado, United States Prescott's, Inc Full time
Job Overview

Prescott's, Inc, a leading medical device company, is seeking a highly motivated Sales Support Associate to join our team. Our commitment to providing top-quality products and exceptional service to healthcare professionals positions us as a trusted partner in improving patient outcomes.

This role is responsible for supporting the customer purchasing process, ensuring seamless order fulfillment, and maintaining accurate inventory levels. The ideal candidate will possess excellent organizational and communication skills, with a keen attention to detail and ability to work collaboratively in a team environment.

Key Responsibilities
  • Provide telephone support to customers and field representatives, addressing inquiries and resolving issues in a timely manner.
  • Process purchase orders, track inventory, and receive products, ensuring accurate and efficient order fulfillment.
  • Dispatch sales orders for full microscope systems to production technicians, ensuring timely delivery and quality control.
  • Manage digital transactions in NetSuite, including harvest/refurbish, pick tickets, inventory transfers, and item fulfillment.
  • Assist in resolving discrepancies between orders and received products, ensuring accurate inventory levels and customer satisfaction.
  • Participate in inventory audits, implementing best practices in inventory management and quality control.
  • Perform invoicing and quality control duties as a backup, ensuring seamless operations and high-quality products.
Requirements
  • High school diploma or equivalent
  • Minimum of 0-1+ years of experience in purchasing or inventory management
  • Proficiency in purchasing and inventory management software, such as NetSuite
  • Excellent organizational and time management skills
  • Attention to detail and strong analytical abilities
  • Effective communication and interpersonal skills
  • Ability to work collaboratively in a team environment
  • Familiarity with the healthcare or medical device industry is an advantage
What We Offer

At Prescott's, we prioritize your well-being and growth with a comprehensive benefits package, including uncapped commission earnings potential, PTO, medical, dental, and vision coverage, life insurance, disability insurance, and a 401K plan with company matching. We're committed to your continuous learning and development, offering opportunities for training, workshops, and certifications in a fun and inclusive work environment that celebrates diversity and fosters growth.


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