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Customer Service Representative

2 months ago

Stony Brook, New York, United States SB Clinical Practice Management Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at SB Clinical Practice Management. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and ensuring a seamless experience from initial contact to appointment scheduling.

Key Responsibilities
  • Appointment Scheduling: Schedule appointments with patients in a timely and efficient manner, ensuring accurate and up-to-date information is entered into our scheduling system.
  • Customer Service: Provide top-notch customer service to patients, responding to inquiries and resolving issues in a professional and courteous manner.
  • Insurance Verification: Verify patient insurance information and ensure accurate billing and payment processing.
  • Communication: Effectively communicate with patients, staff, and medical providers to ensure seamless coordination of patient care.
  • Problem-Solving: Utilize strong problem-solving skills to resolve patient inquiries and escalate complex issues to management as needed.
Requirements
  • Education: High School Diploma or equivalent required.
  • Skills: Strong organizational and communication skills, excellent typing skills, and friendly telephone etiquette required.
  • Experience: 6 months of clerical experience preferred, with experience working in a physician practice or call center a plus.
Working Conditions

This is a full-time position, working in a fast-paced and dynamic environment. The ideal candidate will be able to multitask, work independently, and maintain a high level of productivity and accuracy.