Shift Team Lead

7 days ago


Baton Rouge, Louisiana, United States Cicis Full time
Job Summary

Cicis Pizza is seeking a skilled Shift Leader to oversee the daily operations of our restaurants. As a Shift Leader, you will be responsible for ensuring compliance with company standards, providing exceptional customer service, and leading a team to achieve sales and profit goals.

Key Responsibilities
  • Operations Management: Direct the shift operations of a restaurant, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, and maintaining a clean and safe environment.
  • Team Leadership: Supervise a restaurant team, maintain adequate shift staffing levels, properly train team members, and coach for improved performance.
  • Customer Service: Professionally and promptly respond to all guest concerns or issues, solicit guest feedback, and use feedback to improve operations and build brand loyalty.
  • Sales and Profit Goals: Contribute to sales goals by providing prompt and friendly guest service, building sales through team member product training and sales execution, and effectively utilizing the POS and other systems.
  • Inventory Management: Assist in the management of inventory levels using the company's systems and guidelines to minimize waste and loss.
Requirements
  • Must be 18 years of age or older
  • Must have reliable transportation
  • Must be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise
  • Ability to successfully perform the job duties of all positions in the restaurant
  • Ability to lead a team during a shift with no supervision
  • Bilingual in certain markets
  • Work with phones and computers
Benefits

This is a non-exempt, hourly position with the opportunity to move to salary with health insurance benefits and paid vacation. Employment is contingent upon satisfactory results of a background check.


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